Sheila J.
6 Weeks, Still Waiting on Return Call
I've been trying to call Bivvy for 6 weeks and again today. NO RETURN CALLS! My Pets have been signed up for several months. Sent in my first invoice and it was denied. In my profile it states I received an explanation, which I have not. Bivvy is looking more scammy by the minute. I suggest dont stop here, there are better/reliable service for your pet than Bivvy.
Response from Bivvy Pet InsuranceOct 12, 2020
Hi Sheila, we're sorry to see you're disappointed! We checked our records and we've called you back with each voicemail. You can always email us if you'd prefer at 855.434.3744 too. As for your claim email, our records show you received our email on 9/25/20. Please take a look through your inbox, including sub-folders, for a message from [email protected]. We take great pride in our customer service and want to make sure you're getting our messages as we are communicating with you!




