BitWallet™ OTC DESK - Buy, Sell, and Swap large amounts of Cryptocurrency.Anywhere from $1M to $250M a week.Our OTC Desk makes it simple to enter the Cryptocurrency market in a big way. Just fill out the uptake form below and our team will reach out to you with white glove service! BitWallet™ OTC DESK 🔐 Facilitating secure, discreet, and seamless large-scale cryptocurrency transactions 💼💱
BitWallet™ (bitwallet.org) has 80 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
bitwallet.org
Website
bitwallet.org
Category
Banking & Money
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 24% of reviews.
Latest
Most recent review: November 2025.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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No problem depositing but withdrawing; "Oops! something went wrong with the payment. Please try again" Tried with small and big amounts. Tried with ledger and Coinbase. Tried with Eth and Bitcoin. Same results. No reaction from support.
Just be cautious, read other feedback, and check official information before investing. I was able to get back all I lost by following the right process, others in a similar spot might find that helpful too.
Response from BitWallet™Nov 22, 2025
You are using a different company, we don't even offer an Ethereum wallet. @TrustPilot please have this removed.
KR
KD-Roy
I rarely write negative reviews
I rarely write negative reviews, but my experience with BitWallet has been deeply disappointing enough that I feel I need to warn others.
Here’s what went wrong:
The app is constantly down. It’s not just a few glitches here and there — most days I couldn’t even log in. When I could, core features (transactions, balance display, etc.) often malfunctioned.
Withdrawing funds takes ages (if it happens at all). Requests are “in processing” for far too long, and customer service gives vague, non-helpful responses.
Customer support is unresponsive or incompetent. When I’ve reached out, the replies (if any) are delayed and lack any real solutions. Then when you write a negative review, someone, which I'm pretty sure is probably the CEO himself, asks to take down the negative review and change it to something positive to help me get my money back quicker.
Leadership lacks transparency. The CEO and company communication give off a shady vibe — vague promises, missed deadlines, and no accountability.
Bottom line: BitWallet has been more of a headache than anything else. Between the frequent app outages, delayed withdrawals, and weak support, I can’t recommend trusting them with your money. There are much better alternatives out there that actually work reliably.
Response from BitWallet™Sep 18, 2025
This is a fake review. We have no customers with your name or your described support case.
@TrustPilot please investigate this matter.
RA
Ralph
Worked well till it didn't
Worked well till it didn't. I try to open the app and it fails every time with a message saying contact support.
What support? I have emailed, called and get nothing. I feel like Ive lost my BIT.. I'm not happy!
Response from BitWallet™Sep 18, 2025
Ralph, your customer support case was solved successfully. Please delete this bad review as it is no longer relevant.
AS
Amy S.
Won’t let me send my Bitcoin!!!
I’ve sent bitcoin on Bitwallet about a year ago & it worked just fine. Now, for some reason the Bitwallet app won’t let me send my bitcoin anywhere. It keeps saying my phone number is invalid format. I went into settings like it says to do, & it’s the correct phone number. I tried changing it anyway just to see if it would help, but it won’t let me change my phone number. But it did let me change my address just fine. It’s totally ridiculous.
Response from BitWallet™Sep 18, 2025
Amy, your customer support case was solved successfully. Please delete this bad review as it is no longer relevant.
JA
James
The app will not let send me a…
The app will not let send me a verification text due to my phone number not being in the right format, however it wont let me switch my number in the app, or show me the right format they want
Response from BitWallet™Sep 18, 2025
James, your customer support case was solved successfully. Please delete this bad review as it is no longer relevant.
JO
Johnsa
Have quite big amount from trading…
Have quite big amount from trading platform was great till time to withdraw
First I paid crypto tax and asked to verify myself and now asking fund is too large and have to pay more fees
Total amount asked was 45k+36k+another 35k
WTH it’s my own money and I have to verify myself
If they would asked for fees wat I profit from I could understand but they want to fees for total amount
Y am I paying fees on my own money dont make any sense
This clearly says I got scammed by these platform
Response from BitWallet™Sep 18, 2025
Johnsa, it sounds like you may be using a different 'bitwallet' app. We do not move or pause customer funds, all transfers are initiated by the account holder.
Please email [email protected] if you still believe you need assistance.
FJ
Faisal Jamal K.
My account authentication has been in…
My account authentication has been in progress for over a month now and I'm stuck because of it. I have provided all the personal info they needed and certification to is still in progress for over a month. They won't let me withdraw my funds until they complete the authentication. Their help function is basically useless with no help or contact info.
Response from BitWallet™Sep 18, 2025
Faisal, your account is in good standing. Please email [email protected] if you still believe you need assistance.
MM
Mariano M.
Truffatori non fidatevi., cercano di convincere che avete un conto bloccato ed è da versare sul portafoglio bitwallet24 1% assolutamente non fidatevi , nessuno potrà darvi i vostri soldi .
Truffatori da evitare assolutamente. Cercano di far credere che hai un conto bloccato in btc su un portafoglio creato da loro, e però x avere il capitale devi versare 1% del capitale, a me addirittura mi è stato detto che la metà la versavo io e l'altra metà lui, sono dei morti di fame pur di fregare anche 100€ le studiano tutte.gente che non dovrebbe esistere.
Response from BitWallet™Sep 18, 2025
It sounds like you may be using a different 'bitwallet' app.
Please email [email protected] if you still believe you need assistance.