BitWallet™ OTC DESK - Buy, Sell, and Swap large amounts of Cryptocurrency.Anywhere from $1M to $250M a week.Our OTC Desk makes it simple to enter the Cryptocurrency market in a big way. Just fill out the uptake form below and our team will reach out to you with white glove service! BitWallet™ OTC DESK 🔐 Facilitating secure, discreet, and seamless large-scale cryptocurrency transactions 💼💱
BitWallet™ (bitwallet.org) has 80 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
bitwallet.org
Website
bitwallet.org
Category
Banking & Money
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 24% of reviews.
Latest
Most recent review: November 2025.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This company cannot pay to remove reviews or change its score.
No problem depositing but withdrawing; "Oops! something went wrong with the payment. Please try again" Tried with small and big amounts. Tried with ledger and Coinbase. Tried with Eth and Bitcoin. Same results. No reaction from support.
Just be cautious, read other feedback, and check official information before investing. I was able to get back all I lost by following the right process, others in a similar spot might find that helpful too.
Response from BitWallet™Nov 22, 2025
You are using a different company, we don't even offer an Ethereum wallet. @TrustPilot please have this removed.
EE
Emanuel E.
Bitwallet is a great company to hold
Bitwallet is a great company to hold, sell, buy your crypto. I feel safe leaving it in there. They make it simple to buy as well which is a big deal for me since I’ve been buying since 2021. Highly recommended!
BitWallet OTC desk did an awesome job of walking me through my OTC purchase as well!
JA
Joel A.
Overall Experience
I’m recent to BitWallet and every experience has been phenomenal! Their OTC deal has amazing service as they guide you along your purchase. All my orders have been smooth and efficiently processed. I highly recommend this platform and am looking forward to my future transactions!
RV
Richard Van B.
Great experience with the BitWallet OTC…
Great experience with the BitWallet OTC desk. John and Ed were excellent to work with.
KR
KD-Roy
I rarely write negative reviews
I rarely write negative reviews, but my experience with BitWallet has been deeply disappointing enough that I feel I need to warn others.
Here’s what went wrong:
The app is constantly down. It’s not just a few glitches here and there — most days I couldn’t even log in. When I could, core features (transactions, balance display, etc.) often malfunctioned.
Withdrawing funds takes ages (if it happens at all). Requests are “in processing” for far too long, and customer service gives vague, non-helpful responses.
Customer support is unresponsive or incompetent. When I’ve reached out, the replies (if any) are delayed and lack any real solutions. Then when you write a negative review, someone, which I'm pretty sure is probably the CEO himself, asks to take down the negative review and change it to something positive to help me get my money back quicker.
Leadership lacks transparency. The CEO and company communication give off a shady vibe — vague promises, missed deadlines, and no accountability.
Bottom line: BitWallet has been more of a headache than anything else. Between the frequent app outages, delayed withdrawals, and weak support, I can’t recommend trusting them with your money. There are much better alternatives out there that actually work reliably.
Response from BitWallet™Sep 18, 2025
This is a fake review. We have no customers with your name or your described support case.
@TrustPilot please investigate this matter.
RA
Ralph
Worked well till it didn't
Worked well till it didn't. I try to open the app and it fails every time with a message saying contact support.
What support? I have emailed, called and get nothing. I feel like Ive lost my BIT.. I'm not happy!
Response from BitWallet™Sep 18, 2025
Ralph, your customer support case was solved successfully. Please delete this bad review as it is no longer relevant.
AS
Amy S.
Won’t let me send my Bitcoin!!!
I’ve sent bitcoin on Bitwallet about a year ago & it worked just fine. Now, for some reason the Bitwallet app won’t let me send my bitcoin anywhere. It keeps saying my phone number is invalid format. I went into settings like it says to do, & it’s the correct phone number. I tried changing it anyway just to see if it would help, but it won’t let me change my phone number. But it did let me change my address just fine. It’s totally ridiculous.
Response from BitWallet™Sep 18, 2025
Amy, your customer support case was solved successfully. Please delete this bad review as it is no longer relevant.
AR
Ashton R.
BitWallet is the best crypto app I’ve…
BitWallet is the best crypto app I’ve seen yet. Simple, sleek, and easy.