Tammy S.
I won 1000 on 100 that they gave me…
I won 1000 on 100 that they gave me when I tried to cash out they kept saying we didn't receive my 2 photos yet they said thank you for sending it . Why not just say we're not going to cash me out. Now I can't even log into the casino I don't know where you all have been playing but they have totally ghosted me On Sat, Nov 23, 2024, 10:26 Hello there, Thank you for submitting your KYC documents to BitSpin365. After reviewing them, we noticed that the documentsprovided were not sufficient to complete your verification. To Ensure a Smooth Verification, Please Re-submit the Following: Government-Issued ID: Ensure your ID is fully visible, with all text and details clearly readable. Selfie with ID: Take a selfie holding your ID, making sure both your face and the document are fully visible and readable. Proof of Address (if applicable): A recent utility bill, addressed to your name, showing your full address, and dated within the last three months. Tips for Submitting High-Quality Documents: Good Lighting: Take photos in a well-lit area to ensure clear visibility. High Quality: Use a high-resolution camera, and make sure the images are sharp. Document Readability: Ensure all details are fully readable, with no blur or shadows obstructing any text. Selfie Requirements: Your face should be fully visible, and the document you’re holding should be readable as well. Once you have re-submitted your documents following these guidelines, our team will prioritize your verification. If you have any questions, please don’t hesitate to reach out. 2694:3383265
Response from bitspin365Nov 27, 2024
Hello Tammy, Thank you for reaching out. We’ve thoroughly reviewed your case, and we’d like to clarify the situation: You’ve been playing with a free welcome bonus, which comes with specific terms. As stated in our Terms and Conditions, withdrawals can only be processed once the wagering requirements have been fully met. At this stage, the wagering requirements for your bonus have not yet been completed. Meeting these requirements is mandatory for any withdrawal to be processed. Additionally, we received an email from you without the necessary attachments, despite your claim to have sent the required documents. We have politely followed up, requesting proper identification, but as of now, we have not received the complete documentation. Please note that verification is a standard and necessary procedure, particularly for first-time withdrawals involving bonus funds. To address your concerns about communication, we want to assure you that we are not “ghosting” you. Our team is actively awaiting the required verification details to proceed. Once we receive the proper documentation and the wagering requirements are satisfied, we will promptly move forward with your withdrawal request. Please let us know if there’s anything else we can assist you with in the meantime. Best regards, Ethan Casino BitSpin365