BitomatReviews of bitomat.com

Scam, big scam.

I used a bitomat atm in the mall, central Sofia and did not receive my coins. I purchased 20k lev (€10,000) through 2 transactions as I believe it’s 10k lev max per transaction. I received no notification that there was anything amiss at the time. Just noticed they hadn’t arrived, so I contacted support. I was ran through a series of questions, ID, who I am where live how I came about the money etc. The KYC process as such. Fine as nothing to hide. So the days past I hoped this would be resolved but no. We got to the point where the staff decided they didn’t like my attitude and would no longer be corresponding. Not sure this is legal, but ok. I think bitomats fees for money in dispute are extremely predatory. Very much on the high end, €50/100 a day or something for what, holding my BTC? Guess the idea is that most people’s money would ‘all be gone in fees’ by the time any legal dispute was applied. I’m still within the limit to take action on this I believe, your predatory fees could be called into question in these circumstances I think I provided perfectly reasonable explanation and things that absolutely point to my story being de-facto. Including timestamped photos you already got sent, my real name in view on them, me standing beside a gambling machine with a large amount of cash, a jackpot amount of around the amount in question. Feels like a selective scam, you are a company not the law you don’t police yourself. If that money was actually suspicious it should have been going to authorities not eventually finding its way into your pockets. Shame.

I used their atm to send 100€ as USDC to my wallet. And the machine made an error by sending USDC.E instead, resulting in losing the funds. They even verified that the error was their's not mine, i still have a receipt that says i ordered USDC not USDC.E At first they asked me to contact Nexo (wallet i use) but after a review Nexo notified me that the transaction is irreversible as they don't even accept USDC.E on their platform, after this i gave the information back to Bitomat supprot to which i got an answer from Mateusz Smoczyński saying "hello, as you sent us in the message from nexo you have to wait and ask nexo not us" Which is crazy, knowing that it was their fault, and waiting is essentially waiting for somebody to reinvent the technology and find a way to access dead end transactions. Also what I don't understand why am I being told that i have to spend my time looking for a way to fix their mistake when neither me or Nexo is at fault in this. To my response after the last email i have not received any answer

Do not deal with this company - bitomat.com (parent company of shitcoins.club). Support team of Bitomat has been reading my messages and not replying since yesterdays morning. Martin (CEO, marketing manager, support manager, he didn’t introduce himself to me so not sure who is he) has been ignoring my messages since August 14 (he has been online, and he was responding to my other account). My story: I have won a voucher in an instagram competition/giveaway. Everything was going good, I started to like them and then it all started. I couldn’t redeem the voucher due to ATM Issue (apparently there wasn’t 20€ bills in the ATM), I said OK and messaged Martin for solution. He told me to visit 2 other ATM’s in the town (as they have the 20€ bills in them). I spent over an hour there just to know that the voucher code can’t be redeemed here, because of an error. I messaged Martin, but he started to ignore me; so I contacted support team. I told them about the issue, and that Martin keeps ignoring my messages. They told me that they apologise and that they see the ATM has 1x 20€ bill which was enough to get my voucher redeemed (as the value was 20€), but due to some technical difficulties I cannot redeem the voucher code. Then they told me they will contact Martin, and they will get solution. I then asked them ”how’s it possible that ATM with 30.000€ inside doesn’t have a single 20€ bill, to make my withdrawal” and yet to this today I haven’t got any answer. I asked them “if it’s possible to cashout the voucher to crypto as it will be easier” ( as they fail to give me cash ), and they keep ghosting me now. I wouldn’t recommend them as their Support Team is not serious and Martin keeps ignoring customers. Do not withdraw or buy crypto at the ATM’s unless you want to risk that when problem occurs you won’t have any way to fix it with Support. This is duplicate review, as Bitomat owns both Bitomat.com and Shitcoins.club branches and I want to know people what they are doing.