Robert R.
With this company all I get is delays
With this company all I get is delays. I never receive my miners on Time always 1 month and up to 3 months late. I pay extra, almost $200 for shipping for a miner that supposed to arrive in November yet 2 months later I get it. If I wanted to wait the extra 2 months I would have ordered the later batch and paid a cheaper price I have had 3 power supplies that where not working and when I contact them they say send it to bitmain yet bitmain wont cover it because it was clearly used and did not come from bitmain and im told i have to cover the cost if I wanted fix. Out of all the orders I’ve made only 1 shipment i never received I contacted Bithay they said they will look into it and when DHL confirms to me I never got it and i send proof to bithay they will not respond and ignore me. They will not take responsibility for anything and always blame someone else and never help you if there's any issues.
Response from BITHAY®Jan 2, 2022
Hi Robert, Thank you for your order and we apologize for the inconvenience you have received. This is now your 6th order with our company and we appreciate your continuous support for our store. Customer satisfaction really is our top priority and we do our utmost to ensure this with all of our clients. All miners are provided to us brand new from the manufacturer and shipped directly to our clients. Unfortunately, there is not much we can do when there is a Manufacturer delay. We were fully transparent with you the whole time and provided you with emails from Bitmain directly showing you this delay. You agreed and didn’t want to cancel your order to receive a Full refund. There can be circumstances where faults can occur from the PSUs and need to be repaired under manufacturer warranty. For all these instances we provided you with full assistance on this and full repair and replacements when needed. We guarantee your satisfaction on every product we sell, and have shipped out 3 new power supplies, please check your email for tracking info. In terms of the miner which you state as "not received". We have checked the tracking for this miner with you, which shows the miner was "delivered" to your address provided. However, we are still working with you and DHL to help resolve this matter. Please call us at: 206-533-7088 or email directly at [email protected] to let us know if you have any other questions and we will get back to you right away. Kind regards, The Bithay Team