Christopher B.
It's not very easy to navigate through…
It's not very easy to navigate through the website for one. Two I ordered two bottles of juice and there's no nic in them. When I tried to message someone to see if I could add some to my order no one answered. I went one the website to order some it costs 8 bucks to send a $3 bottle of nic. Always ordered my juice from brisket and was even and club member. Hopefully this newly rekindled relationship gets better. Chris with Bisketempire quickly took care of the issue and this customer is completely happy!
Response from Discount PantryAug 18, 2023
Dear Christopher Berger, First and foremost, thank you for taking the time to share your feedback with us. We genuinely value our longstanding customers, and it's important to us that we address your concerns. We sincerely apologize for any inconvenience you've experienced navigating our website. Please understand that we launched our new site recently with an extensive product line. We made the decision to launch early to ensure our loyal customers, like you, could access the beloved BisketVapes juices again as soon as possible. We're actively working on refining the user experience and your feedback is invaluable in guiding those improvements. Regarding the nicotine issue, we deeply regret any confusion. Our new e-liquid format, as outlined in the product description, adopts the Short Fill method. This method allows our customers the flexibility to adjust their nicotine content. This change aligns with the evolving vaping regulations. For clarity, on each product page, it is stated that the product does not contain nicotine and that it's a short fill juice. This means that nicotine shots must be purchased separately. Additionally, there's a product add-ons option clearly mentioning the availability of nicotine shots. We understand that this detail might have been overlooked, and we're dedicated to making such important information even more prominent for our customers in the future. We value your patronage and to make up for this oversight, I've reached out to you via email ([email protected]) with an offer to send some complimentary nicotine shots. Please check your inbox and authorize the shipment so we can expedite the process. Lastly, as the son of Kenny George, the original founder of BisketVapes, I deeply understand and value the legacy of this brand. My father's sudden passing in 2021 has been a challenging journey for our family. As we have relaunched this brand in his honor, my mother and I are committed to providing the best to our community. We hope you'll remain a part of this journey and allow us the opportunity to serve you better in the future. Warm regards, Chris L.