Disappointed G.
First and last time I order from Birdietee
I will never order from Birdietee again. On Sept 1st I ordered 4 shirts for my friends and I for a golf tournament on Sept 14th. The shirts did not arrive until after the tournament on Sept 16th. Because the shirts hadn't shipped 3 days before the tournament, I ordered the same shirts from Amazon for $15 cheaper per shirt ($60 total) which arrived in two days. I was unable to return the Shirts to Birdietee because of their strict return policy which is as follows: "We accept returns or replacements in the following cases: ✔️ The item you received is damaged or defective upon arrival. ✔️ You received the wrong item, size, or design compared to your order." Basically all sales are final, so buyer beware!!
Response from BirdieTeeNov 7, 2025
Dear Jane Samuelson, We’re very sorry to hear that your order didn’t arrive in time for your event, and we completely understand your frustration. After reviewing your order, we can confirm that it was delivered within the expected timeframe for Express Shipping (3–6 business days after production). All our products are custom-made to order, which requires 3–5 business days for production before shipment — your order was completed accordingly within this standard timeline. Regarding our return policy, we currently accept returns or replacements in cases of damaged, defective, or incorrect items, as stated on our website. We truly regret that this limited policy didn’t meet your needs in this case, and we’ll take your feedback into consideration as we continue improving our customer experience. Thank you for sharing your thoughts — we sincerely appreciate your feedback and hope we’ll have the chance to serve you again in the future with a smoother and more satisfying experience. Warm regards, Customer Service Team