Christina G.
UPDATE
UPDATE - I wrote a 1 star review in 11/5/25. This is an update. If I could give a worse rating I would. DO NOT BUY ANYTHING FROM THIS FRAUDULENT COMPANY. I have never had a company be more difficult. First, the hanging golf ball display I bought is JUNK. The tees are loose in the holes and do not hold the golf balls as advertised. I requested a refund right away. They refused and kept trying to send me a new product. It took 10 emails and threat of legal action for them to agree to a full refund. I received the defective product on 10/9/25 and did not receive a refund until 12/29/25. However, it was only a partial refund. I am still waiting for the rest. It has now been almost 3 months of this. I am now on my 17th email to them and this issue is STILL not resolved.
Response from BirdieTeeJan 5, 2026
Dear Christina, We’re very sorry to read your update and understand how frustrating this experience has been. It is never our intention for any concern to remain open for an extended period of time. Regarding the product and refund process you mentioned, we recognize that this situation has taken longer than expected and regret the inconvenience it has caused. A refund was issued as part of the resolution, and we understand there may be a discrepancy or misunderstanding regarding the total refunded amount, which we would like to review and clarify. To ensure this is handled properly, our senior support team is reviewing your case again to verify the refund details and confirm that everything is resolved correctly. We are committed to bringing this matter to a clear conclusion. We appreciate you taking the time to share your experience. Feedback like this helps us identify where improvements are needed and ensures we continue to refine our processes moving forward. — The BirdieTee Team