BirdfyReviews of birdfy.com

Response from BirdfyApr 7, 2026

Hi Richard, Thank you so much for your kind feedback. We’re really glad you’re enjoying the feeder and bird notifications! We understand that frequent alerts can feel a bit too much, and your suggestion for grouped notifications is a great idea. We’ll share this with our product team for future improvements. We truly appreciate you taking the time to share your thoughts with us. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Kind regards, Birdfy

Response from BirdfyApr 4, 2026

Hi Donald, Thank you for sharing your experience. We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy

Response from BirdfyMar 31, 2026

Hi, Thank you so much for your loyalty and for sticking with Birdfy over the years! We truly appreciate your patience through the early challenges, and we're thrilled to hear that your newest feeder has been working great — we have worked hard to improve our products and it means a lot to hear that it shows! We're also blown away by your support in spreading the word to 12–15 people in your community — that kind of word-of-mouth recommendation means the world to us! Regarding your original feeder with the broken antenna, we completely understand how frustrating that must be, especially since it holds sentimental value as your first one. Please reach out to our customer support team directly and we'll do our best to explore any available options that might help get it working again for you. Regards, Birdfy Team

Response from BirdfyMar 21, 2026

Hi Ernst, Thank you for your feedback! We're so glad to hear you're loving the 4K camera quality! We're sorry to hear the solar panel isn't keeping up with the battery charge, even with Florida's abundant sunshine. That's definitely not the experience we want for you. Please contact our Customer Support via Birdfy Chat, email, or phone support (available for US customers) — our team will be happy to find a solution! Thank you again for sharing your experience, and we hope to get this sorted out for you soon! 🌞🐦 Warm regards, Birdfy

Response from BirdfyMar 17, 2026

Hi Harry, Thank you so much for your kind words! We're glad to hear that finding replacement parts and placing your order was a smooth experience. We always strive to make the process as simple and convenient as possible for our customers. If you ever need any further assistance, feel free to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦 Regards, Birdfy

Response from BirdfyMar 16, 2026

Hi Robert, Thank you so much for sharing your experience! 🐦 We’re thrilled to hear how much you’re enjoying your Birdfy feeder and all the activity you’ve captured—4,000 hits in just a couple of months is impressive! It’s great that you’re taking steps to protect your feeder from the squirrels, and we hope the replacement metal piece makes a big difference. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy

Response from BirdfyMar 13, 2026

Hi Nola, Thank you so much for your feedback! We're glad to hear your order arrived quickly and that the setup instructions were easy to follow. That's exactly the experience we aim for! Regarding the solar panel, you're right that it's primarily designed to maintain the battery charge and keep it topped up rather than rapidly charge a depleted battery. For best results, we recommend keeping it connected so your camera stays powered throughout the day. If you ever have any questions about the solar panel or your Birdfy camera, feel free to reach out to us via Birdfy Chat, email, or phone support (available for US customers) — we're always happy to help! Happy birdwatching! 🐦 Regards, Birdfy

Response from BirdfyMar 10, 2026

Hi Dale, Thank you so much for your kind words! We're thrilled to hear you're enjoying the bird feeder and that the picture quality is meeting your expectations. We're sorry to hear about the raccoon incident — those critters can be quite persistent! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy