Amy B.
My package arrived completely…
My package arrived completely destroyed. It was the main box not the outside box. It appeared someone else had returned this and it was sent to me all taped up. This was for a gift and there is no way I could give it in the condition it is in. I contacted you on a Tuesday and am still waiting on a resolution. I keep getting a response stating you will get back with me in 24-48 hours. Not acceptable at all. A replacement should have been sent right away. I even sent pics. Communication has been horrible and my husband doesn’t have his main gift for his birthday because of this. It’s been 4 days now and no resolution or communication back from you No
Response from BirdfyJun 19, 2026
Hi Amy, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team will reach out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team