Joe T.
Nice feeder but it has a fatal flaw…
I got the camera last Christmas for my wife who enjoys it very much. The issue I have is with plastic seed cover supplied with the feeder. I repaired it twice before I found that you sell a metal replacement for $25. I don't understand why it doesn't come with the metal one installed with the feeder since the plastic piece is nearly useless. I would appreciate a reply of possible. Thank you
Response from BirdfyApr 6, 2026
Hi Joe, Thank you for your message, and we’re really glad your wife is enjoying the camera. We’re sorry to hear about the issue with the plastic seed cover. The metal seed guard is offered as an optional accessory because different customers have different needs depending on their local wildlife. Many users do not experience issues with squirrels or larger animals, so the standard plastic cover is designed to keep the feeder lightweight and easy to use right out of the box. For customers who do face more persistent wildlife activity, the metal guard offers added durability and protection. We truly appreciate your feedback, as it helps us continue improving both our products and how we present available accessories. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Kind regards, Birdfy