BirdfyReviews of birdfy.com

Response from BirdfyJun 26, 2026

Hi Jacquelynn, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team

Response from BirdfyJun 26, 2026

Hi Janet, We sincerely apologize for the great inconvenience and negative impact this domain service provider incident has caused to your daily use, and we deeply appreciate your continuous patience, trust, and understanding. 🤝🤝 Here’s the latest update: 📌Current Status & Official Recovery Timeline:  The optimization and repair work are progressing steadily. App login and basic operations can be fully restored via the 1.20.4 version of the Birdfy app. Partial cloud history records and AI functions are being synchronously and sequentially recovered. We expect all disrupted services to be fully and comprehensively restored by June 28th. 📌What You Need to Do:  Please check your App Store or Google Play account and update your app to the 1.20.4 version in time. If you do not see the update option, it means the update package is still under platform review and will be officially rolled out within a few hours. Once again, we sincerely apologize for the unpleasant experience this incident has brought you. Thank you for your tolerance, understanding, and consistent support. Regards, Birdfy Team

Response from BirdfyJun 25, 2026

Hi Tyler, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team

Response from BirdfyJun 25, 2026

Hi JS, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team

Response from BirdfyJun 25, 2026

Dear Customer, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team

Response from BirdfyJun 25, 2026

Hi Jason, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team

Response from BirdfyJun 25, 2026

Hi Anthony, Apologies for the inconvenience this has caused. Our cloud server suffered an unexpected outage. We’ve released a new application version to fix login, community access and other in-app feature issues. However, Live Feed and Moments functions are still unavailable on most devices, and our technical team is working hard to restore them. We will notify you immediately once these features are back to normal. Thank you for your patience and understanding as we try to resolve the issue. Regards, Birdfy Team

Response from BirdfyJun 25, 2026

Bonjour Pat, Nous vous prions de nous excuser pour la gêne occasionnée. Notre serveur cloud a subi une interruption inattendue. Nous avons publié une nouvelle version de l’application afin de corriger les problèmes de connexion, d’accès à la communauté et d’autres fonctionnalités de l’application. Cependant, les fonctions Live Feed et Moments ne sont toujours pas disponibles sur la plupart des appareils, et notre équipe technique travaille activement pour les rétablir. Nous vous informerons immédiatement dès que ces fonctionnalités seront de nouveau opérationnelles. Merci pour votre patience et votre compréhension pendant que nous travaillons à résoudre le problème. Cordialement, Équipe Birdfy