Bill S.
I purchased the Birdfy Pro 2 and it…
I purchased the Birdfy Pro 2 and it worked as represented. We love it and we're enjoying watching our bird population day in and day out. Can't say enough good things about it. I bought this as a gift for my wife. I was especially pleased to learn I could add it to my iPhone as well and now, we're both enjoying it. Now for the negative. I also bought the Birdfy planter stabilization kit that was supposed to be a flowerpot along with a pole to attach the Birdfly feeder, What I got was a paper bag representing the flowerpot and no pole all for $76.29. When I enquired about it, I was told the pole is sold separately, and I got an apology that I didn't like the pot (who would?). All of that resulted in my having to buy a ceramic pot myself and having to reinvent a pole system to support the Birdfy feeder and solar panel. adding at least another $100.00 or more to the final price to get the Birdfy system working properly. If you can't attach it to a structure or a tree, don't buy the stabilization kit and try to engineer something on your own. This process took what should have been an enjoyable experience to a very taxing experience.
Response from BirdfyJun 21, 2026
Hi Bill, Thank you so much for taking the time to share your experience and for your thoughtful feedback! We're delighted to hear that you and your wife are enjoying your Birdfy Pro 2 and that it's become something you can both enjoy together. Knowing that it's bringing you closer to nature and allowing you to watch your local birds every day truly means a lot to us. At the same time, we're sorry to hear about your experience with the planter stabilization kit. We understand how frustrating it must have been when the setup didn't meet your expectations and required additional time, effort, and expense to complete. Your feedback is valuable, and we'll be sure to share it with our team as we continue working to improve both our products and the information we provide to customers. Thank you again for your support and for choosing Birdfy. We hope you continue to enjoy many wonderful bird-watching moments, and if you ever need assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! 🐦 Regards, Birdfy Team