D G.
Non existent customer service at this company
I purchased a Birdfy birdhouse with a camera. I charged the camera as instructed, installed the solar birdhouse in full sun, was able to see via camera the birds entering the birdhouse, but not nesting. Then the camera lost all charge. I called the company multiple days and always got a recording saying no-one was available to speak with me. I contacted the company via their email provided in customer support, which said I would get a response within 24 hours, but that was 7 days ago. I contacted the company via live chat, was eventually connected with the live person Ian, who then ended the chat without telling me (he wanted the camera model number etc from a sticker on the camera, so I must have taken too long to remove the camera so I could read the sticker. I then contacted via live chat two more times, was told I could be connected with alive person, but never was. I have photographs of all of the live chats. I wish I could speak with a person and resolve my issue.
Response from BirdfyJul 3, 2026
Dear Customer, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team