BirdfyReviews of birdfy.com

Response from BirdfyJul 6, 2026

Hi Gen and Luna, Thank you so much for being a returning Birdfy customer — that truly means the world to us! We're sorry to hear you experienced some hiccups with the shipping process, and we appreciate you bringing it to our attention. We're glad our support team was able to step in and help both times. We'll continue working to improve the shipping experience so it's seamless from start to finish. We hope your new Birdfy product brings you many wonderful moments with your feathered visitors! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team

Response from BirdfyJul 2, 2026

Hi, Thank you for taking the time to leave a feedback. We're delighted to hear that the setup was quick and easy. We also appreciate your suggestion about including a list of features and instructions on how to access them. Feedback like yours helps us improve the experience for all our users. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Best regards, Birdfy Team

Response from BirdfyJun 30, 2026

Hi Lance, Thank you so much for your feedback and for choosing Birdfy! We're delighted to hear that the setup process was easy for you. We're sorry to hear that one of the dual cameras isn't capturing consistently and requires frequent resets. That's certainly not the experience we want you to have, and we'd love the opportunity to help resolve this for you. Please reach out to our Customer Support team through Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9:00 AM–6:00 PM EST). Our team will be happy to investigate the issue and guide you through the best solution as quickly as possible. Thank you again for your feedback and patience. We truly appreciate your support and look forward to getting everything working the way it should so you can fully enjoy your Birdfy experience. Best regards, Birdfy Team

Response from BirdfyJun 28, 2026

Hi Donna, Thank you so much for sharing such detailed feedback and for your support of the Birdfy bird feeder and camera — we truly appreciate it We’re really sorry to hear about the frustration you experienced during setup and the recent system issue. Your comments about Wi-Fi setup, dual-band networks, charging instructions, and device beeping are very helpful, and we completely understand how smoother guidance would have made the experience much easier. We also appreciate your feedback regarding AI Lifetime access. We understand how important clear communication is, and we’re sorry for any confusion or disappointment this may have caused. We’ll make sure your comments are shared with the relevant team for checking and improvement. Despite the challenges, we’re really glad to hear that you love the product overall — that truly means a lot to us. If you ever need help or have any questions in the future, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team

Response from BirdfyJun 27, 2026

Hi Greg, Thank you so much for your thoughtful feedback and for sharing your experience — we really appreciate it 😊 We’re glad to hear the guard was easy to install and has helped reduce the grackles from dominating the feeder, even if there’s still room for improvement. Your suggestion about a weight-based perch is very insightful, and we’ll be sure to pass this along to our product team for future consideration. If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help! Happy bird watching! 🐦 Regards, Birdfy Team

Response from BirdfyJun 27, 2026

Hi Mark, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team

Response from BirdfyJun 24, 2026

Hi Ash, Thank you for sharing your experience with us, and congratulations on your new Birdfy Pro 2. We’re really glad to hear that you enjoyed the camera quality, AI detection, memories, and sharing features when everything was working properly. We sincerely apologize for the inconvenience and frustration caused by the recent server disruption. We understand how important it is to have reliable access to your cameras at all times, especially right after setting up a new device. This situation was due to an unexpected issue on our cloud service side, and our technical team is actively working to fully restore and stabilize all services as quickly as possible. We also truly appreciate your feedback regarding communication during downtime. This is valuable for us, and we will take it into account as we continue improving both our systems and customer updates. Thank you for your patience and understanding. We’re committed to getting everything back to normal as soon as possible and ensuring a better experience moving forward. Regards, Birdfy Team

Response from BirdfyJun 22, 2026

Hi Frank, Thank you so much for your kind words and for being a loyal Birdfy customer across multiple products! We're thrilled to hear you love the bird feeder, hummingbird feeder, and bird bath when they're working as intended. We're truly sorry to hear about the persistent network connectivity issues you've been experiencing. We completely understand how frustrating that must be, and we take this seriously. Our team is continuously working on improving network stability across all our devices, and your feedback helps us identify where we need to focus. We'd love to help you get a more reliable connection. Please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers) so we can troubleshoot the issues specific to your setup and make sure you get the best experience possible from all three of your devices. Thanks again for sticking with us, Frank — we're committed to making it worth it! Regards, Birdfy Team