BirdfyReviews of birdfy.com

Response from BirdfyJun 14, 2026

Hi Sue, Thank you for sharing your experience. Upon checking, it looks like our phone support team was already able to assist you with the setup. We also appreciate your feedback regarding the packaging and understand how disappointing it must have been for the surprise gift element to be affected. We’ll make sure to share this feedback with the appropriate team for improvement. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Team

Response from BirdfyJun 10, 2026

Hi Linda, Thank you so much for your kind words about the ordering and shipping experience — we're thrilled it arrived quickly! We sincerely apologize for the frustration caused by the lack of mounting instructions for the hummingbird feeder. That's not the experience we want for our customers, and your feedback is truly valuable. We're working to ensure clearer instructions are included going forward. In the meantime, please don't hesitate to reach out to us via Birdfy Chat, email, or phone support (available for US customers) if you need any further assistance with setup. We're always happy to help! Regards, Birdfy Team

Response from BirdfyJun 10, 2026

Hi Danny, Thank you for taking the time to share your feedback! We understand that price is an important factor, and we're sorry to hear the feeders feel out of reach. Our feeders are designed with premium quality and advanced features to enhance your bird-watching experience, which is reflected in the pricing. That said, we're always looking for ways to provide the best value to our customers. We'd love to help you find the best option for your budget. Please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Regards, Birdfy Team

Response from BirdfyJun 7, 2026

Hi, We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we truly appreciate you bringing this to our attention. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team

Response from BirdfyJun 1, 2026

Hi James, Thank you for taking the time to share your feedback. We're truly sorry to hear that completing your order was such a complicated experience — that's definitely not the impression we want to leave! We're always working to make our checkout process as smooth and straightforward as possible, and your feedback helps us improve. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team

Response from BirdfyMay 20, 2026

Hi Mary, Thank you for your feedback! We're sorry to hear the squirrel guard didn't work as expected. Our squirrel guards are designed to deter most squirrels, but some particularly determined ones can find a way through. We'd love to make this right for you. Please reach out to our customer support team and we'll do our best to find a solution, whether that's troubleshooting tips, a replacement, or further assistance. We appreciate you sharing your experience and hope we can turn this around for you! Regards, Birdfy Team

Response from BirdfyMay 17, 2026

Hi Kimberly, Thank you for your feedback! We're glad to hear that ordering and delivery went smoothly. We're sorry to hear the bird seed protector isn't staying in place as expected — that's definitely not the experience we want for you. We'd love to look into this further for you, please don't hesitate to reach out to our customer support team through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Regards, Birdfy Team

Response from BirdfyMay 15, 2026

Hi Billy, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team