BirdfyReviews of birdfy.com

4.01,598 reviews
Animal Parks & Zoo
1055 East Colorado Boulevard, 5th Floor Pasadena, Pasadena, California

Write a review

Call Directions Website

Birdfy

Write a review

About Birdfy

In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.

Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: birdfy.com
Website: birdfy.com
Category: Animal Parks & Zoo
Location: Pasadena, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Birdfy reviews

Showing 267 reviews with 1 star · Clear filters

Scott Q.
Jul 13, 2026
I was supposed to receive my order on…
I was supposed to receive my order on July 7. It is July 13 now and it still is not here. I have no shipment tracking info. UPDATE 30 July: I did not hear anything from Customer Service by July 20, so I wrote an email to them. I received a reply that stock was expected any day, and that I should receive it by the end of the month. A few days later I received shipping confirmation and tracking info that indicated a delivery by 29 July. I received it today 30 July.
Response from BirdfyJul 14, 2026
Hi Scott, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team will reach out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team
leigh G.
Jul 11, 2026
Very disappointed purchased a Birdfy…
Very disappointed purchased a Birdfy camera feeder through Amazon only to find out it is only 2.4ghz compatible, my Internet is 5G it did connect to the camera but obviously the camera couldn't cope and kept freezing, it's 2026 i think it's about time you updated your cameras on these feeders who runs 2.4ghz in this day and age. Returned to Amazon for a refund
Response from BirdfyJul 14, 2026
Hi Leigh, We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we truly appreciate you bringing this to our attention. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team
wendy B.
Jul 11, 2026
Don't waste your money hoping to get notifications
Purchased a unit in April for my birthday and since then non stop issues. It would work for a week or so, then off, so I'd reset it and it would work again. However they then had a huge issue apparently where they lost the whole set up nationwide,since then even though they say it's fixed I'm still getting No notifications, and according to thousands of others I'm not alone. I tried all the steps they suggested to fix this, to no avail. Don't waste your money, useless. Just buy a normal feeder. As you can see they tell you to contact their customer support but I've done this dozens of times. I then get notifications for a few hrs or a day if I'm lucky then it stops again!!! TOTAL WASTE OF MONEY IM TRYING YO GET A REFUND BUT THATS ALSO BEING IGNORED BY CUSTOMER SERVICES!!!! USELESS VERY EXPENSIVE BIRD FEEDER
Response from BirdfyJul 14, 2026
Hi Wendy, We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we truly appreciate you bringing this to our attention. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team
George H.
Jul 4, 2026
Cheap plastic grate breaks EASY
Verify sells a pro to camera with a solar thing and it has a plastic grade on it that gets torn up by the critters and then you guys sell an aftermarket one for $25. This is a flat out rip off, sell your thing with the metal grate in it. That is my opinion anyone out there go ahead and buy the metal break cause your plastic ones gonna break. And they’re enjoying making that aftermarket money on you.
Response from BirdfyJul 6, 2026
Hi George, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team
Farmgirl C.
Jul 4, 2026
The birdbath leaks and is EXTREMELY…
The birdbath leaks and is EXTREMELY difficult to screw the fountain into the basin. We both tried for almost 1 long hour. I chatted with customer service for another hour. Very frustrating. Issue has been escalated. We are so disappointed, we just want to return it.
Response from BirdfyJul 6, 2026
Hi Farmgirl Cheryl, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team
Cathy I.
Jul 4, 2026
You advertise free returns but when I…
You advertise free returns but when I tried to return because I realized I didn't have a place for the feeder, you want me to pay $10 to get a return label. That is not right!
Response from BirdfyJul 4, 2026
Hi Cathy, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team will reach out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team
Jimmy
Jul 3, 2026
Service client lamentable
Service client lamentable, j’ai un problème pour avoir mon direct et depuis 15 jours la conversation tourne en rond, on me demande toujours de faire les mêmes manipulations. J’ai pris un modèle avec l’option IA à vie, celle-ci a fonctionné trois jours, maintenant on me demande de payer pour avoir l’IA. Bref, une marque à fuir, surtout au vu de leur tarif qui laisse croire à du haut de gamme. Pour répondre au commerçant. j’ai des copie d’écran de votre fameux service client qu’y me traite de menteur sur mon abonnement IA à vie et qui me dit que je ne les pas souscrit malgré mon numéro de commande et une capture d’écran de ma commande.
Response from BirdfyJul 4, 2026
Bonjour Jimmy, Merci de partager votre expérience avec nous. Nous sommes sincèrement désolés pour la gêne et la frustration causées par cette situation. Ce n’est pas l’expérience que nous souhaitons vous offrir, et nous tenons réellement à trouver une solution. Veuillez contacter notre service client via le chat Birdfy dans l’application Birdfy, ou par e-mail à [email protected]. Cela nous permettra d’examiner votre situation et de travailler à une solution dans les plus brefs délais. Notre équipe se fera un plaisir de vous accompagner dans les prochaines étapes. Votre satisfaction est très importante pour nous, et nous vous remercions sincèrement pour votre patience. Nous espérons vous permettre de profiter de votre produit Birdfy sans interruption. Cordialement, L’équipe Birdfy
Jocelyn H.
Jul 3, 2026
Awful product
Awful product. Takes 2 plus days to charge. That is only if you constantly monitor the charging status. You must constantly plug and unplug the charger to get the ‘charging’ status symbol. Forget about customer friendly support. Chat always shows 5 plus minutes and encourages you to leave your email. Then 6 hours later you get a generic email suggesting you use a different charge. What? What should be enjoyable is a nightmare. Don’t buy. Soooo many better options out there Adding in….the reply I got was to contact Birdfy. I tried. Chat feature bot advised the wait time was 5 plus minutes and recommended I leave my email address for a follow up. Which I did. But the follow up was useless. Very generic. Not sure a person is involved with customer support.
Response from BirdfyJul 4, 2026
Hi Jocelyn, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team

BirdfyReviews of birdfy.com

About Birdfy

About these reviews

More in Animal Parks & Zoo

Reef Racket LLC

Modeaquariums

Aquarium of the Bay

3 Palms Zoo & Education Center

BirdfyReviews of birdfy.com

Birdfy reviews

I was supposed to receive my order on…

Very disappointed purchased a Birdfy…

Don't waste your money hoping to get notifications

Cheap plastic grate breaks EASY

The birdbath leaks and is EXTREMELY…

You advertise free returns but when I…

Service client lamentable

Awful product

About Birdfy

About these reviews

More in Animal Parks & Zoo

Reef Racket LLC

Modeaquariums

Aquarium of the Bay

3 Palms Zoo & Education Center

Birdfy reviews

I was supposed to receive my order on…

Very disappointed purchased a Birdfy…

Don't waste your money hoping to get notifications

Cheap plastic grate breaks EASY

The birdbath leaks and is EXTREMELY…

You advertise free returns but when I…

Service client lamentable

Awful product