Rhonda L J.
Directions/Help
When I called to add a hummingbird bird feeder. I did not get the hello needed to get the correct feeder for the unit I already purchased. Looking on line was not a good answer. Luckily I order a feeder and it was the correct one. But it did not have directions to how to attach it to the feeder. I manage to figure it out from the picture. I had to take off the perch.
Response from BirdfyJul 19, 2026
Hi Rhonda, Thank you for your feedback! We're sorry to hear that your experience with our customer support didn't meet expectations. We're glad you ended up with the correct hummingbird feeder, but we apologize that the attachment instructions weren't included. We'll make sure to improve both our support experience and our product documentation to prevent this from happening in the future. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team