Kristen
Father's Day Fumble
I bought a bird feeder as part of a father's day promotion, a week before the holiday, and the order is still in "preparing to ship" a week later. I told my father his gift will be late. Careful running promos that can't be fulfilled. And asking for reviews before anything is shipped. We're still looking forward to the experience, if we do end up getting it.
Response from BirdfyJun 21, 2026
Hi Kristen, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team