BirdfyReviews of birdfy.com

I was supposed to receive my order two days ago and I have gotten no communication about my order. No tracking number, expected delivery date came and went and now they’re asking for a review of my product which I haven’t received. Terrible service

Access to your app sucks. You suck and charge for trash shit.

I STILL don’t have my hummingbird feeder!!

I was given a Birdfy camera for Christmas by my husband. It was relatively easy to set up and worked well at first, although sometimes it would only work for the morning and then stop recording moments, however if I went onto livestream it seemed to correct itself and start working again. Since the updates Birdfy put in when it stopped working for everyone for a few days, it no longer records moments, but I can still livestream. I have re-booted the camera, updated the app, moved the camera and tested it by standing in front of it where I can see myself on livestream but it still won’t record it as a moment. There is an unwillingness from Birdfy to accept this is an issue their end, despite many online discussions suffering the same issues. The customer service isn’t great and my husband is disappointed he wasted money on this. Given my experience I could not recommend them.

I ordered a Birdfy birdfeeder for a friend's birthday and I have still not received it. You didn't ship my item for three days and now it was supposed to be here on the weekend and I am still holding out hope for its arrival but it will be too late for my friend's birthday so I am not happy at all! And an added note the website stated that there would be a gift bag and card would be included in my order and someone from the company stated that that was not a feature of the item that I purchased. On the page where there is an item description it states that it would be included but that is incorrect. Don't make the same mistake I made and assume that just because the item description says these things would be included, they are not. The description is very misleading and should be corrected!

Didn’t show up when it was scheduled

Owned a bird feeder from them for a year, loved it despite some issues. Partner attempts to buy a nest box for me from them my birthday. They proceed to take multiple weeks to process that order, as it turns out they completely stopped manufacturing and selling the product in Canada! They didn't contact him to tell him this at any point. He had to cancel the order because it was the day before my birthday and the order still hadn't shipped. He attempts to buy a pricier model that's on sale, they cancel that order a few days later. This one they cancelled without being directed and without contacting him. By this point, all the deals are over so my partner is forced to order through Best Buy. One week later, the Nest Duo arrives. We charge it for 18 hours on the provided charging cable, it's still dead. We charge it for 15 hours on an Ultra fast charging cord, it finally works. Or does it? We go to set it up, and we CANNOT get past the final section of setup that requires using the outer nest camera to scan the QR code on a phone. We tried for over half an hour following every single troubleshooting step, nothing worked. It was incredibly obvious that the outer camera was simply none functional. I contact support to explain the situation and they proceeded to send me a copy pasted email going over all the troubleshooting I had already done and told them I did. They tell me they're escalating my case the next day, awesome! They ask me my shipping details and explain that my request will be processed for a replacement, sweet! That's what I had hoped for. Well, unfortunately because I'm Canadian and the item I purchased was no longer being manufactured here it therefore was no longer being sold here as well. So no replacement. I'm told to go return it to BestBuy and sorry for the inconvenience. Sorry, what? Genuinely some of the worst customer service I've seen. It's also became abundantly evident that the Nest Duo is faulty by default. There is more negative posts online about it than there are positive, it's just that the Birdfy team heavily moderates ANY form of criticism against their products resulting in finding said bad reviews rather difficult as they drown out all the search engine results with their moderated socials. They very likely stopped selling it in Canada due to the amount of negative reviews received yet continue to sell this defective product to other consumers. For the price point as well, it's unbelievably scummy. So here's some facts! - The connection is unstable at best. We have a solar panel and guest network for the feeder. The solar panel keeps it charged full battery all year, works great. the connectivity of the antenna is awful. You will never be able to access the live feed, and your camera will disconnect for large periods of time randomly. Some days my feeder will show very little activity despite sitting at the window and seeiny birds on it all day. (My settings are all adjusted to allow as many photos as quickly as possible at any minor sign of movement.) - they recently had their domain sniped and it took them weeks to resolve it. During this time, nobody's products worked. They did give free membership for 3 months as compensation, but one does wonder what actually happened during that time. It's hard to believe that a simple domain dispute would have taken that long. But that's the only thing that's been disclosed to the community about it. This entire experience has helped me decide to get rid of my Birdfy feeder, nuke my user data, and switch on over to Bird Buddy. Would I recommend Birdfy to anyone? No.

Birdfly continues to loose internet connection. I need to continue to reset the device