BirdfyReviews of birdfy.com

4.01,598 reviews
Animal Parks & Zoo
1055 East Colorado Boulevard, 5th Floor Pasadena, Pasadena, California

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Birdfy

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About Birdfy

In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.

Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: birdfy.com
Website: birdfy.com
Category: Animal Parks & Zoo
Location: Pasadena, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Birdfy reviews

Showing 1,044 reviews with 5 stars · Clear filters

John
Jun 12, 2026
I need to update the one star that I…
I need to update the one star that I gave recently. Birdfly saw my issue and although I was out of warranty,Birdfly reached out to me. We discussed my issue and they showed their concern. After explaining the issue I was given a new unit ar no charge and didn’t want the old one returned. I RETRACT MY EARLIER REVIEW AND ENCOURAGE ANYONE THAT IS INTERESTED DON’T BE CONCERNED ABOUT BIRDFLY AS THEY ARE EXTREMELY REPUTIBLE,
Response from BirdfyJun 13, 2026
Hi John, Thank you so much for taking the time to share this update. We’re very glad we were able to assist you and help resolve the issue. Providing support and ensuring our customers feel heard and cared for is always our priority. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Support Team
Theresa F.
Jun 12, 2026
Fast service I love my feeder
Fast service I love my feeder
Response from BirdfyJun 13, 2026
Hi Theresa, Thank you so much for your kind words! We’re delighted to hear that you’re loving your feeder and that you had a positive experience with our service. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Support Team
Stuart
Jun 12, 2026
Superb wooden bird feeder
The order process was simple and included a great discount. Communication from the manufacturer was excellent and the item arrived on time. The wooden feeder was easy to assemble and set up, and it works brilliantly. A very happy customer.
Response from BirdfyJun 13, 2026
Hi Stuart, Thank you so much for your wonderful feedback! We’re delighted to hear that you had a smooth ordering experience and that the wooden feeder was easy to assemble and working brilliantly for you. Your support and kind words truly mean a lot to the entire Birdfy team. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Support Team
Jeffery K.
Jun 12, 2026
Trouble cancelling a subscription
I mistakenly purchased an AI bird identification subscription that I could not use with my birdhouse but am having trouble trying to cancel the purchase and have my money returned. UPDATE: I have received a refund and can now report their customer service is very good as is my new birdhouse.
Response from BirdfyJun 14, 2026
Hi Jeffery, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience regarding the AI bird identification subscription purchase. Upon checking, our email support team has already reached out to you regarding your concern. Kindly check your inbox, including your spam or junk folder, for our latest email so we can continue assisting you with the subscription cancellation and refund request. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Team
Maria W.
Jun 12, 2026
Such an excellent product!
Such an excellent product!
Response from BirdfyJun 12, 2026
Hi Maria, Thank you so much for your kind words! 🌟We're absolutely thrilled to hear that you're loving the product. It means so much to us to know our customers are happy. If you ever need any assistance, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦 Regards, Birdfy Team
James E.
Jun 11, 2026
Quality product
Quality product, clear instructions and easy app/loading new cameras
Response from BirdfyJun 12, 2026
Hi James, Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with the product quality and found the instructions clear and the app easy to use when loading your new cameras. Making the setup experience as smooth as possible is something we really care about, so your feedback means a lot to us! If you ever have any questions or need assistance, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦 Regards, Birdfy Team
Mary Ann M.
Jun 11, 2026
Birdfy has always been helpful and…
Birdfy has always been helpful and eager to solve your problem. I ordered some add on parts which I could have gotten else where, but because Birdfy is so helpful and stands behind their product, I will always go through them.
Response from BirdfyJun 12, 2026
Hi Mary Ann, Thank you so much for your feedback. We truly appreciate your kind words and your loyalty. It means the world to us to know that our commitment to standing behind our products and providing helpful support makes a difference. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team
Mike
Jun 10, 2026
Order experience
I ordered the blue bird box with dual cameras, the site was easy to navigate and product was received on time as communicated at time of purchase
Response from BirdfyJun 11, 2026
Hi Mike, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience navigating our site and that your Birdfy blue bird box with dual cameras arrived on time. We hope you enjoy watching your feathered visitors! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team

BirdfyReviews of birdfy.com

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Such an excellent product!

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Order experience