BirdfyReviews of birdfy.com

We were unable to keep the wifi connection (which I now learn is a common issue) and reached out to customer service to initiate a return. It's going on 2 weeks and, despite apologies from them, still no return label. On 1/10 I was told I would have a return label in 48 hours. It is 1/16, 3 more emails have been sent to them, and still no return label.

Order in December and yet to receive product. Paid expedited shipping indicating it would arrive in 2-3 days. Reached out to business and never received reply. A shipping status received in January with over a week. Company stated delays due to China shipping. Only offered refund for the shipping then stated you can return only then for a refund. Horrible service.

I ordered this product on Nov. 30. On Dec. 7, I inquired on the delivery status. The response was that due to the Canada Post strike, deliveries we halted until it was resolved. The strike ended Dec. 17. On Dec. 21, I asked for an updated status and was told they would start shipments the next week. I hadn't heard anything so on Jan. 6, I again asked when would it ship. Three days later (Jan. 9), they responded that the camera hasn't completed production. So it sounds like they were using the strike as an excuse not to ship because it still hasn't completed production many weeks later.

email responses 24 hours. I cannot get the camera to work in yard it goes off line. The Antenna came a part in the box and I was asking if this is normal. I sent pictures and their response is not what I'm asking about. Can you get a new Antenna?

Update: After receiving a couple different responses from the company via “netvue” which included “package is on the way and will be delivered via USPS,” to “package has arrived in the US, but can’t be delivered due to logistical issues”, I was offered a $20 gift card, or a full refund. Really? I waited over a month and this is what I’m told? When I said “no” to both and said I want what I ordered, I received a notification saying a new one was ordered and also received a notification from UPS saying the new order would be delivered in 6 days. Well, it was received in 6 days. Thanks, I guess, for getting me what I ordered… but the lies about my first order will not change my negative review. I still will not order from this company again. Original post: Ordered on 12/3 with stated delivery before Christmas. Received an email on 12/9 stating that my order shipped. When I tried to track it, it would only say “no, or partial shipping info available,” but there was nothing. I’ve been emailing and messaging them for two weeks. I’ve only received one automated response saying that “Netvue” has received my email and “it’s in good hands.” If it was in “good hands,” someone would respond. Beware. DO NOT ORDER FROM THIS COMPANY. China scam.

This company sucks, I ordered back in December first for Christmas. I reached out at least a half dozen times because the package suddenly “vanished” from being able to track. After reaching out numerous times to chat, and e-mail I just kept getting told “not to worry, someone will contact you within 24 hours” well it’s now a month later and not once did someone reach out to me. Then the sales rep removed himself from the chat when I was asking more serious questions.

Ordered 2 weeks before Christmas. Order was accepted with Christmas discount. I realized a few days before that it hadn't shipped yet. When I reached out, they explained to me that it was out of stock for my region. There was no such indication on the website and I was never warned. Clearly they are misleading customers on the ability to ship on time in order not to lose sales. That says a lot about the mindset of the company. To this day, I still haven't received anything. The last I heard they were going to be able to get it to me in late January at best. But I haven't heard back from them in a week.

Ordered a birdfy product from the website on the 9th of December, 2 1/2 weeks later there was still no confirmation of the order being processed, I emailed them and got no reply, I then emailed to tell them to cancel the order as it clearly wasn't processed and they emailed me to confirm the refund, no sorry for or anything just a generic email . Typical of companies nowadays. Wouldn't recommend at all.