BirdfyReviews of birdfy.com

dealing with their customer service is a nightmare. I immediatley tried to cancel an order because it was going to a wrong address(my fault) and they where selling the same items at 50% less on Amazon. They told me that it had already shipped, impossible. They offered me A 15% COUPON (insulting) a reputable company would match their own pricing. I am still waiting to hear from them. I will update if I do. otherwise I would not recommend this company.

Poor customer service. No replies to emails. Once they have your money, they dont appear to care. Also extremely slow delivery on items.

This is very flimsy and breaks very quickly. They will send a new part if you spend ages finding info for them but then that snapped too ! Then the whole extension broke off and smashed. It’s just flimsy with thin plastic so it doesn’t even sit on the bracket without tilting down all the time, the fit is poor and I had to prop it up but that isn’t good enough ! There is better out there or just put a camera up by a strong bird feeder !

I received this as a gift last of May. It worked good for 2 months. I have been on customer service, telephone and on line over 7 times. I charge it to 100%, then no power after 2 hours. My moments are duplicating themselves. Then I get a notice I do not have permission to use this app. I no receive a notice there is a bird on the feeder and now no longer records. I’m disappointed and frustrated. Customer service was very nice especially Julie but NO ONE has been able to help. What is my next step? I don’t want to leave a bad review but it now has done nothing but malfunction, working only a month! It was a gift so I can’t even get a refund. Is there anything Birdfy will do for me?

Camera only worked for about 12 hours. I have spent four hours on their live chat line, being passed from agent to agent. Very disappointing; avoid Camera details provided to several of your agents. You have now agreed to a refund.

I echo what many other legitimate users have said. This thing worked for maybe a day then quit charging, quit connecting and quit detecting motion. Their overseas tech support pointed a finger at every aspect of my setup and not their junk product. I tried numerous SSID Wi-Fi bands, 2.4Ghz only, charged via a wall charger, put the unit right next to my router. When it did connect, the live view was all black and no motion detected. It’s just garbage. I spend hours and over a week back and forth with tech support for them to finally offer a refund and within an hour they inbound and locked my device. So now it’s a metal bird feeder with a locked camera paper weight. You can’t leave any negative reviews on their own website. They filter everything. On Amazon, “Amazon has noticed unusual reviewing activity on this product. Due to this activity, we have limited this product to verified purchase reviews.“ this means most positive reviews are likely fake and this is just a Chinese shill company operating under a US business license selling garbage products to unsuspecting customers. Stay away.

This was a gift and although I was very excited to receive and use it in principle, this feeling soon passed and unfortunately it’s back in its box and very unlikely to be seen again. I won’t bother to list my reasons as I’ve wasted enough time with it and only wish to warn others and suggest they look at alternatives to this expensive failure. It is only due to politeness towards the gift giver that I haven’t asked for the receipt in order to get rid of it. Edited on 03-07-25 to add; Birdfy seem to be demanding my private telephone number in order to recognise my review as genuine, I will not be providing this information but it does make me feel that my refusal to give it will allow them to dump this feedback and resolve this issue by making it just disappear.

I wish there was a zero star option. This was a Birthday gift. I am tech savvy, and spent HOURS trying to get this garbage app to connect and work - WHAT A JOKE! I actually returned one thinking that I just was just unfortunate and got a lemon - both units were complete lemons! Unfortunately, based on the concept and my belief that it would work I also purchased one for my mother in law for a gift and am (knowing what a nightmare these things are) am now not going to give it to her. I feel like their customer service department blames their piece of crap equipment on their customers - it is somehow my fault this does not work. AWFUL EXPERIENCE!!!!