In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.
Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
birdfy.com
Website
birdfy.com
Category
Animal Parks & Zoo
Location
Pasadena, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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The customer service is very good. Unfortunately you will need it. Their products are terrible. Every single component of my bird feeder with camera has needed to be replaced . I would have rather just gotten a good product instead.
Response from BirdfyJul 13, 2026
Hi Steven,
Thank you so much for your kind words about our customer support team—we truly appreciate them!
We're sincerely sorry to hear about the hardware issues you've experienced with your bird feeder. We completely understand how frustrating this must have been, and it's certainly not the experience we want you to have.
We'd love the opportunity to make things right. Please reach out to our Customer Support team through Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9:00 AM – 6:00 PM EST). Our team will carefully investigate the issue and work with you to find the best possible solution as quickly as we can.
Thank you for your patience, your honest feedback, and for giving us the opportunity to help. We look forward to getting this resolved for you so you can get back to enjoying your bird-watching experience.
Regards,
Birdfy Team
RF
Roger F.
My order was received a week ago and…
My order was received a week ago and still not shipped.
Response from BirdfyJul 11, 2026
Hi Roger,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps.
Your satisfaction is very important to us, and we truly appreciate your patience.
Kind regards,
Birdfy Team
JM
Juliane M.
Nachtmodus klappt leider nicht richtig, das gleiche Problem auch beim Ersatzgerät
Ich hatte mich sehr auf den Birdfy Bambus-Vogelfutterspender gefreut. Leider bin ich bisher etwas enttäuscht.
Die Bildqualität ist tagsüber zwar in Ordnung, aber trotz HD wirkt das Bild oft recht körnig und nicht so scharf, wie ich es aufgrund der Werbung erwartet hätte.
Der größte Kritikpunkt ist jedoch der Nachtmodus. Die Kamera löst zwar zuverlässig aus, aber die Aufnahmen sind fast ausschließlich pink und stark verschwommen. Dadurch erkennt man nachts kaum etwas, obwohl gerade dann viele interessante Tiere unterwegs sind.
Ich habe bereits alle empfohlenen Schritte durchgeführt (Firmware aktuell, Gerät zurückgesetzt, Linse sauber, Schutzfolie entfernt), leider ohne Erfolg. Deshalb habe ich ein Support-Ticket eröffnet und hoffe auf ein Austauschgerät.
Sollte das Problem mit einem Austausch behoben sein und die Kamera die beworbene Bildqualität – insbesondere nachts – erreichen, werde ich meine Bewertung selbstverständlich auf 5 Sterne anpassen. Der Kundenservice hat den Fall bereits aufgenommen, daher hoffe ich auf eine schnelle Lösung.
Update:
Ich möchte meine Bewertung nach Erhalt des Austauschgeräts aktualisieren.
Zunächst einmal ein großes Lob an den Kundenservice – der Austausch verlief schnell und unkompliziert. Vielen Dank dafür!
Leider zeigt auch das Ersatzgerät genau das gleiche Problem wie das erste. Im Nachtmodus ist die obere Hälfte des Bildes komplett pink und stark verrauscht. Befindet sich ein Tier direkt im Futterspender vor der Kamera, ist es noch gut zu erkennen. Sobald es sich jedoch nur etwa 20 cm vom Futterspender entfernt befindet, ist der Bereich nahezu vollständig pink, sodass dort kaum noch etwas erkennbar ist.
Das ist besonders schade, da die Kamera zwar zuverlässig Bewegungen erkennt und aufzeichnet, man aber gerade Tiere, die sich in der unmittelbaren Umgebung des Futterspenders aufhalten, nachts nicht identifizieren kann. Wir haben regelmäßig Gartenschläfer und andere nachtaktive Besucher im Garten und hätten uns gefreut, auch diese besser beobachten zu können. Auf den Produktbildern wirkt es so, als würde auch der Bereich rund um den Futterspender nachts gut ausgeleuchtet und erfasst werden – das entspricht bei beiden Geräten leider nicht unserer Erfahrung.
Ich werde die Kamera noch eine weitere Nacht testen. Sollte sich das Bild wider Erwarten verbessern, passe ich meine Bewertung selbstverständlich an. Sollte das Problem jedoch bestehen bleiben, würde ich mir wünschen, dass Kameras vor dem Versand auch einmal im Nachtmodus geprüft werden. Nach zwei Geräten mit dem gleichen Verhalten möchte ich den Kundenservice ungern erneut kontaktieren – nicht, weil dieser schlecht wäre, sondern weil er bisher wirklich freundlich und hilfsbereit war.
Tagsüber funktioniert der Birdfy hingegen gut und macht wirklich Spaß. Deshalb vergebe ich 3 Sterne. Wäre die Nachtsicht so gut wie beworben, hätte das Produkt für mich definitiv 5 Sterne verdient.
Response from BirdfyJul 10, 2026
Hallo Juliane,
vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben.
Es tut uns leid zu hören, dass Sie Probleme mit Ihrem Birdfy Bambus-Vogelfutterspender festgestellt haben. Wir verstehen Ihre Bedenken hinsichtlich der Bildqualität, insbesondere bei der Nachtsichtfunktion.
Wir wissen es sehr zu schätzen, dass Sie bereits die empfohlenen Schritte zur Fehlerbehebung durchgeführt und unser Kundenserviceteam kontaktiert haben. Wir bitten Sie höflich um etwas Geduld, während unser Support-Team weitere Informationen und Updates zu Ihrem Fall prüft.
Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir hoffen, Ihre Birdfy-Erfahrung verbessern zu können und Ihnen bald wieder schöne Momente bei der Vogelbeobachtung zu ermöglichen.
Mit freundlichen Grüßen
Birdfy Team
MK
Mark K.
Well I can’t get past the second QR…
Well I can’t get past the second QR code. I have tried and so has my daughter and neither of us can get past the second qrcode. It’s very frustrating. I can’t even imagine how many other people are having this problem.
Response from BirdfyJul 2, 2026
Hi Mark,
We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we truly appreciate you bringing this to our attention.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible.
Your satisfaction is very important to us, and we truly appreciate your patience.
Kind regards,
Birdfy Team
RO
Robert
Video good but feeder seems cheap…
Video good but feeder seems cheap plasticy and flimsy for the price. Brackets fitting to post wobble and camera could better fit into the mount, as the recess shallow. He camera mount itself is not tight fitting, easily falls off if knocked by bird, had to insert sliver of wood to tighten
Response from BirdfyJun 28, 2026
Hi Robert,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps.
Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions.
Kind regards,
Birdfy Team
SR
Sam R.
Order Lost: Company Won't Respond
My order seems to be lost in the mail, and I've gotten no response from the company after sending messages to multiple addresses. If this isn't resolved soon, I'm going to request a refund.
EDIT: After writing this review, the company did reach out, and we got things resolved (albeit with some additional coaxing). So I'll raise my rating from 1 to 3 stars.
Response from BirdfyJun 27, 2026
Hi Sam,
Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you.
We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of.
Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help.
Warm regards,
Birdfy Team
GS
George S.
There was not much explanation of how…
There was not much explanation of how each icon in the application works
Response from BirdfyJun 27, 2026
Hi George,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps.
Your satisfaction is very important to us, and we truly appreciate your patience.
Kind regards,
Birdfy Team
CA
Cathy
Wish it recorded moments, it only live streams
I bought the new metal feeder to replace my plastic one due to squirrel damage. I really liked the old one but not sure about this new one yet. The setup was difficult because it wouldn’t update the firmware and I had to remove and reconnect a couple times before it would update. Finally got that going but the camera doesn’t record anything and the app doesn’t display any moments even though I can see birds on the feeder with live streaming. I considered upgrading from the free version for the extra video storage but it doesn’t make sense to pay for extra storage when it doesn’t record anything in the first place. I guess this new feeder is just for live streaming only? It’s kind of a disappointment as I thought it would work the same way my older Birdfy feeder did. I’ll keep it since it seems good quality and the squirrels can’t damage it but I really wish it recorded and saved moments like the old one did.
Response from BirdfyJun 26, 2026
Hi Cathy,
Apologies for the inconvenience.
Our cloud server suffered an unexpected outage. We’ve released App v1.20.4 to fix login, community access and other in-app feature issues.
However, Live Feed and Moments functions are still unavailable on most devices, and our technical team is working hard to restore them. We will notify you immediately once these features are back to normal.
Please download the latest version for your Birdfy App from the App Store or Google Play. If the latest version is not showing up yet, it will be available in a few hours after platform check.
Thank you for your patience and understanding!
Regards,
Birdfy Team
