Adrian C.
I would have expected a little more…
I would have expected a little more effort in helping me. You acknowledge my bird feeder was broken and due for a replacement under warranty but then said you had none in stock and just said you could refund me the money. I then went to the birdify website, found my bird feeder in stock on the website and ordered another one..... Why would you tell me it is out of stock and you can't just expedited shipping me a new one? Why did I have to go on the website to see I was mislead and that they were in stock and then just had to order it myself? This one experience now makes me question anything support tells me from now on.
Response from BirdfyAug 27, 2026
Hi Adrian, We sincerely apologize for the confusion and frustration caused by the information you received regarding the availability of your replacement Birdfy feeder. We’d like to clarify that the stock available for purchase through our website and the inventory allocated for warranty replacements are managed separately. Although the feeder may have been available for sale on our website, replacement inventory may have been unavailable at that time. We understand how this could have been confusing, especially after you found the product available for purchase yourself. We’re sorry that this was not explained clearly during your previous interaction with our support team. We truly appreciate you bringing this to our attention and understand how this experience may have affected your confidence in the information provided by our support team. Your feedback is important to us, and we’ll use it to help improve how we communicate replacement availability going forward. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Team