BirdfyReviews of birdfy.com

Response from BirdfyDec 13, 2025

Thank you for letting us know. We sincerely apologize that you did not receive the full order. According to our records, your items were shipped in two separate packages, which were delivered on December 8th and December 13th, respectively. If you have not received the second package containing the mounting part, please contact our support team directly at [email protected] with your order number. We will promptly investigate and arrange to resend the missing part to you. We apologize for the inconvenience and appreciate the opportunity to make this right for you.

Response from BirdfyDec 13, 2025

We sincerely apologize for the poor packaging and the condition in which your gifts arrived. This is completely unacceptable, especially for a gift purchase of this value. You are absolutely right—each feeder should have been protected in proper outer packaging, and we are sorry for the disappointment and inconvenience this has caused. We are immediately reviewing and reinforcing our packaging standards to ensure this does not happen again. To make it right, we would like to offer you a compensation solution. We also encourage you to inspect the feeders for any possible damage due to the mishandling in transit—if there is any issue at all, we will promptly replace them. Please contact our support team directly at [email protected] with your order details so we can assist you personally and process the appropriate compensation.

Response from BirdfyDec 12, 2025

Thank you for letting us know. We completely understand that a gift may not always fit the recipient's preferences. To assist you with the return, please contact our support team directly at [email protected] with your order number. They will promptly provide you with the return instructions and help you through the process. We appreciate you reaching out, and we are here to ensure a smooth resolution for you.

Response from BirdfyDec 12, 2025

We sincerely apologize for the frustrating customer service experience and the extended delay with your order. This does not reflect the level of support we aim to provide, and we are truly sorry for the inconvenience and miscommunication you have encountered. To resolve this immediately, we have arranged for a replacement order to be shipped to you promptly. We have also sent you a direct email regarding this. Once the new shipment is on its way, we will provide you with an updated tracking number. We are also reviewing our internal communication and escalation processes to prevent situations like this in the future. If you have any further concerns, please reply directly to the email we sent or contact us at [email protected]—we are here to help. Thank you for your patience and for giving us the opportunity to make this right.

Response from BirdfyDec 12, 2025

We sincerely apologize for the delay in your order. We have checked the tracking status and can confirm that your package is still in transit, with the latest update recorded on December 10th. Due to the high volume of shipments during the holiday season, carriers are experiencing unexpected delays, which we know is frustrating. We truly appreciate your patience. To thank you for your understanding, we would like to offer you a small gesture of goodwill for the inconvenience. Please contact our support team directly at [email protected] or via Live Chat, and we will be happy to assist you further. Thank you again for your patience—we are committed to ensuring your order reaches you as soon as possible.

Response from BirdfyDec 13, 2025

We sincerely apologize for the unacceptable support experience you have had. This is not the standard we strive for, and we truly regret the frustration and disappointment this has caused, especially for such a meaningful gift. Please provide us with your order number so we can immediately escalate your case to a dedicated support manager who will prioritize resolving this personally for you. We are committed to either ensuring your order is delivered urgently or processing a full refund at your discretion. We will also review our support procedures to prevent similar issues in the future. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right for you.

Response from BirdfyDec 11, 2025

Thank you for your detailed and constructive feedback. We sincerely apologize for the poor sensitivity and missed captures you've experienced. We understand how disappointing this can be when the system fails to record visiting birds. To get you the specific help you need, please contact our support team directly at [email protected] with your device ID and problem details. They are experts in troubleshooting these issues and will work with you until the detection is working perfectly. We appreciate your patience and hope to have you capturing all your feathered visitors very soon.

Response from BirdfyDec 11, 2025

Please accept our sincerest apologies for the delay in dispatch and the subsequent shipping issues with your order (UK4933). We truly understand your frustration, especially since this was intended as a Christmas gift. We have contacted the carrier to initiate a formal investigation into the current status of your parcel. Please rest assured that once the package is confirmed lost, we will promptly process a full refund for you, as outlined in our previous email communication. We deeply regret the inconvenience this has caused and truly appreciate your patience throughout this process. We will keep you updated via email as soon as we receive further information from the carrier. Thank you again for your understanding.