BirdfyReviews of birdfy.com

Response from BirdfyJan 19, 2026

Thank you for choosing Birdfy and for sharing your feedback. We apologize for any confusion and are here to help get this sorted for you right away. We apologize for the issue you've encountered. Our team is already working on this and will investigate immediately to determine the best solution. We will email you directly as soon as we have an update. Please accept our sincere apologies once again. We are fully committed to resolving this for you.

Response from BirdfyJan 19, 2026

Vielen Dank für Ihr Feedback. Wir haben Ihre jüngste Bewertung bemerkt und es tut uns leid zu sehen, dass Sie eine weniger als ideale Erfahrung hatten. Wir möchten besser verstehen, was passiert ist, damit wir helfen können, die Dinge richtig zu machen. Für eine schnellere Lösung dieses technischen Problems wenden Sie sich bitte direkt mit Ihrer Geräte-ID an unser technisches Support-Team. Unsere Spezialisten sind bereit, Ihnen individuell zu helfen: • Website Live Chat (Echtzeit) • In-App: Profil > „Mein Support“ • E-Mail: [email protected] / [email protected] Wir arbeiten umgehend mit Ihnen zusammen, um das Problem zu diagnostizieren und zu lösen.

Response from BirdfyJan 16, 2026

We are very sorry for the unpleasant experience you had, and we especially appreciate your willingness to give us the opportunity to resolve it for you. In order to quickly understand the specific situation and provide you with assistance, we will contact you via email as soon as possible to fully assist in handling your issue. We apologize for any inconvenience caused and look forward to the opportunity to make up for your experience.

Response from BirdfyJan 16, 2026

After reading your review, our team feels a deep sense of guilt and regret. We have always been committed to providing high-quality service, and we are sorry to have disappointed you this time. This is not the outcome we strive for, and we sincerely hope for the opportunity to make it right. Please provide us with your contact information or email us at [email protected]. We aim not only to resolve the current issue but also to offer you additional compensation as a sincere apology. We look forward to your reply.

Response from BirdfyJan 16, 2026

We are very sorry for the unpleasant experience you had, and we especially appreciate your willingness to give us the opportunity to resolve it for you. In order to quickly understand the specific situation and provide you with assistance, we will contact you via email as soon as possible to fully assist in handling your issue. We apologize for any inconvenience caused and look forward to the opportunity to make up for your experience.

Response from BirdfyJan 14, 2026

Thank you for taking the time to provide such detailed feedback. We sincerely apologize that the product did not meet your expectations. We will forward your suggestions to the relevant departments for improvement and offer our sincerest apologies once again.

Response from BirdfyJan 12, 2026

We’re very sorry for the concern this has caused, especially given this was your second purchase with us. We apologize for the inconvenience during the order correction and the wait for the refund. To clarify, your order was successfully canceled on January 3, and the refund has already been initiated on our side. Please note that the time it takes for the funds to appear back in your account depends on your original payment method and bank or card issuer, which can take several business days to process. We completely understand how frustrating it is to wait on a larger amount, and we truly appreciate your patience. If the refund has not yet appeared, we recommend contacting your bank or payment provider to verify the status. If they require any refund details or confirmation from our side for verification, please feel free to contact our customer support and we’ll be happy to provide it.

Response from BirdfyJan 12, 2026

We’re truly sorry to hear about your experience and sincerely appreciate you taking the time to share such detailed feedback. We understand how frustrating it is to see a product work well at first and then lose connectivity, especially when this has happened across multiple devices and households. While we’re glad we were able to honor the warranty and provide refunds, we fully acknowledge that repeated Wi-Fi issues are not acceptable and that this has understandably affected your confidence in our products. Your feedback has been shared with our product and engineering teams, who are actively working on improving long-term connection stability through ongoing hardware and firmware optimizations. Thank you again for your honesty and for giving Birdfy multiple chances — we truly regret that we weren’t able to deliver the reliability you expected.