BirdfyReviews of birdfy.com

Response from BirdfyFeb 1, 2026

Hi Diane, Thank you for your feedback and for bringing this to our attention. I’m sorry that removing the cage to refill the feeder has been inconvenient. We designed the feeder to be secure and bird-friendly, but I understand daily refilling shouldn’t be a hassle. We'll forward this feedback to our development team for future improvement, and make sure your feedback will not fail on deaf ears! If you need immediate assistance, please know that our phone and chat team are always available to help. Happy Bird watching! Best, Mark

Response from BirdfyJan 28, 2026

Hi, Good day! Thank you for sharing your experience. We’re truly sorry for the delay and the frustration this caused. While we work hard to ship orders as quickly as possible, delivery times and courier handling are unfortunately outside of our direct control. In this case, the shipment was further delayed due to the recent snowstorm, which caused widespread disruptions with our courier partners. That said, we understand how disappointing it is to wait longer than expected, and we sincerely apologize that our customer service did not meet your expectations. Your feedback is important to us, and we’re using it to improve how we communicate and support our customers moving forward. You can reach out to us through Chat, Phone, or Email to check if there's any new update with the order. Best, Mark

Response from BirdfyJan 26, 2026

Hi! We’re really sorry for the disappointment and understand how frustrating it is to wait longer than expected for an order you were excited about. Your package was shipped with FedEx and has been in transit since the 20th. Unfortunately, once an order is with the courier, delivery timelines are outside of our direct control. That said, we know this delay isn’t the experience you were hoping for, and we truly apologize for the inconvenience. We’re continuing to monitor the shipment and are happy to assist further if the package does not arrive or if FedEx provides an update. Thank you for your patience.

Response from BirdfyJan 23, 2026

We’re sorry you’re having trouble retrieving your password. You can reset it by following these steps: Open the app and tap Login. Select Forgot your password. You will receive an email to reset your password, then use the new password to log in. Please note that password reset only works through the app, not the website. If you still have trouble, you can contact our customer support and provide the email you used to register. We’ll be happy to assist you in updating your password. Thank you for your patience!

Response from BirdfyJan 22, 2026

Thank you for sharing your experience. Netvue/Birdfy has been established for over a decade, and we are committed to honesty and reliability—please rest assured that your refund request will be properly handled. As per our standard process, once a returned product is shipped back to us and we are notified, we confirm receipt and typically process the refund within 3 business days. The exact timing of the refund depends on your payment provider and usually takes about 5–10 business days to appear. To ensure we resolve this quickly, please contact our customer support team at [email protected] and mention that you left a Trustpilot review. We will prioritize your request and provide a satisfactory solution as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience.

Response from BirdfyJan 20, 2026

We sincerely apologize for the inconvenience you’ve experienced. We have reached out to you via email and provided a corresponding solution. We will notify the relevant team to check for your message right away and ensure you receive a prompt response. We truly want to help resolve your issue and appreciate your cooperation. Egarding the activation process of bird recognition service, you can refer to the following steps to activate it. I hope this can help you. The cloud service was purchased through our online shop and activated using the coupon. Please visit my.birdfy.com to log in to your app account. Navigate to 'My Account' and then 'My Coupons' to activate your order. You won't be charged after applying the coupon. If you don't want to be charged next month, please remember to unsubscribe." If we still haven’t resolved your issue, but please don’t worry — we are here to help and will continue working on it.

Response from BirdfyJan 20, 2026

We will notify the relevant team to check for your message right away and ensure you receive a prompt response. We truly want to help resolve your issue and appreciate your cooperation. Egarding the activation process of bird recognition service, you can refer to the following steps to activate it. I hope this can help you. The cloud service was purchased through our online shop and activated using the coupon. Please visit my.birdfy.com to log in to your app account. Navigate to 'My Account' and then 'My Coupons' to activate your order. You won't be charged after applying the coupon. If you don't want to be charged next month, please remember to unsubscribe." If we still haven’t resolved your issue, but please don’t worry — we are here to help and will continue working on it.

Response from BirdfyJan 19, 2026

Thank you for bringing this technical issue to our attention. We sincerely apologize for the trouble this has caused — this is not the kind of experience we want for you. We've logged your feedback and will do everything we can to investigate and resolve this for you promptly. For faster resolution with this technical issue, please contact our technical support team directly with your device ID. Our specialists are ready to provide one-on-one assistance through: • Website Live Chat (real-time) • In-App: Profile > “My Support” • Email: [email protected] / [email protected] We'll work with you promptly to diagnose and solve the problem.