BirdfyReviews of birdfy.com

Response from BirdfyFeb 11, 2026

Hi, Thank you for sharing your experience. I am truly sorry for the frustration and inconvenience you’ve encountered with your order and refund process. This is certainly not the experience we want for our customers, and I completely understand how upsetting this situation must be. Please contact our Customer Support team via Birdfy Chat, email, or phone (available for US customers) so we can assist you and provide a resolution as quickly as possible. Please know that your experience matters to us, and we are committed to making this right for you.

Response from BirdfyFeb 9, 2026

Hi Richard, Thank you for reaching out and sharing your experience. We’re very sorry to hear about the disappointment you’ve had with the feeder, especially after it was recommended to you. This is certainly not the experience we want for our customers, and we truly appreciate the opportunity to help resolve the issue. I will be sending you a follow-up email so we can work together toward a resolution. In the meantime, you’re also welcome to contact our customer support team through Birdfy Chat, email, or phone support. Our team will be happy to assist you. Thank you for bringing this to our attention, and we appreciate your patience.

Response from BirdfyFeb 9, 2026

Hi William, Thank you for reaching out and taking the time to share your experience. We sincerely apologize that the bamboo feeder did not meet expectations. This is certainly not the experience we want any of our customers to have. I will be sending you a follow-up email so we can discuss this further and work toward a solution that best supports you. In the meantime, you’re more than welcome to contact our customer support team through Birdfy Chat, email, or phone support (available for U.S. customers). Our team will be happy to assist you. Thank you again for bringing this to our attention. We truly appreciate the opportunity to help and make this right.

Response from BirdfyFeb 8, 2026

Hi Hope, Thank you for reaching out, and I sincerely apologize for the frustration you're experiencing. I completely understand how concerning it is to not receive your order or have clarity on its location. You can track the package using the link provided by the system via email. If you didn't receive it, don't worry, I'll send you a follow up email. Currently, the package is still in transit. Should you need immediate assistance, please know that our Chat Support team are always available to provide help. Phone team are also available for US customers between 9AM-6PM EST. Best, Mark

Response from BirdfyFeb 7, 2026

Hi AK, Thank you for taking the time to share your feedback. I sincerely apologize for the frustrating experience you've had with our mystery customer program and the product itself. Regarding the reimbursement issue, this is absolutely not the experience we want our customers to have. It sounds like there may have been a communication breakdown, and our emails might not have reached you. Could you please send an email to [email protected] with your order details and reimbursement request? We will escalate this immediately to our level 2 team to ensure your refund is processed without further delay. As for the unsealed feeder, I'm sorry it arrived in that condition. Our products should arrive properly sealed and ready to use. We'd like to make this right. Kindly send us a separate email for the image or condition of the box. You can contact us through Chat too for immediate assistance. Again, I apologize for falling short of your expectations. We're committed to resolving both of these issues for you as quickly as possible. Best Regards, Mark

Response from BirdfyFeb 2, 2026

Hi Andy, Good day! Thank you for sharing your experience, and I sincerely apologize for the frustration you've encountered with both of your orders. We're also reviewing our inventory management system to ensure our website accurately reflects stock availability in real-time, so this doesn't happen to other customers. For any issues that require immediate assistance, we recommend reaching out to our Chat support team or Phone team (for US customers). You can also send us an email through [email protected]. Our support team is always available to assist you whenever you need help. Best, Mark

Response from BirdfyFeb 2, 2026

Hey Wick, We’re really sorry to hear about the connection issue and understand how frustrating this can be. This is not the experience we want for our customers. Our support team is always available to help troubleshoot and resolve this as quickly as possible. In this case, please allow me the chance to assist you with connecting your cam! Best, Mark

Response from BirdfyFeb 2, 2026

Dear Andrew, Thank you for taking the time to share your experience, and I sincerely apologize for the frustration you've encountered with your order. I understand you've faced multiple issues including non-delivery of your order and concerns about our phone support costs. This is absolutely not the experience we want any customer to have, and I take your feedback very seriously. I recommend reaching out to either our Chat Support or send an email to [email protected] so we can investigate and escalate if needed. That way, if a courier lost the package, we can send another one. Again, my sincere apologies for this experience. Best, Mark