BirdfyReviews of birdfy.com

Response from BirdfyMar 5, 2026

Hi Jon, Thank you for sharing your experience, and we sincerely apologize for the inconvenience. This is not the experience we want for you, and we truly want to make this right. To clarify, the camera currently supports 2.4GHz Wi-Fi networks only, as this frequency provides a wider and more stable range for outdoor device connectivity. If you are still having trouble connecting, please feel free to contact our Customer Support team directly. Our team will be happy to guide you step by step in connecting your camera to your Eero network. Thank you again for your feedback and for giving us the opportunity to help. We truly appreciate your support! Regards, Birdfy

Response from BirdfyFeb 26, 2026

Hi Richard, Our sincerest apologies for the inconvenience this has caused. We truly want to help you get everything working properly. I’ll be sending you a follow-up message shortly so we can better understand what’s happening and provide clear, step-by-step guidance to resolve this as quickly as possible. If you prefer real-time assistance, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Our team is always ready to assist you. We genuinely appreciate the opportunity to make this right and look forward to helping you. Regards, Birdfy

Response from BirdfyFeb 19, 2026

Hi Marcia, I’m so sorry to hear that you haven’t received your order yet. I truly apologize for the inconvenience this has caused. We’re going to look into this right away. We’ll be sending you a follow-up email shortly with more details so we can get this sorted out for you as quickly as possible. Thank you for your patience. We truly appreciate it, and we’ll stay with you until this is resolved. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!

Response from BirdfyFeb 19, 2026

Dear Customer, Our sincerest apologies for the inconvenience, and we completely understand your frustration about not being able to modify the shipping address. This is not the experience we want for you. Please contact our Customer Support team directly so we can make this right. You can reach them via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to assist and ensure your order is handled smoothly.

Response from BirdfyFeb 19, 2026

Hi Michele, We’re truly sorry to read about your experience. It’s very upsetting to know that we left you feeling this way, and we sincerely apologize for the frustration and disappointment you’ve encountered. This is not the level of service we aim to provide, and we take your concerns seriously. Your experience has been shared with our team so we can carefully review what happened and continue improving the way we support our customers. Thank you for your understanding. If you’re open to giving us another opportunity to assist you, please don’t hesitate to reach out. We would genuinely like the chance to help.

Response from BirdfyFeb 17, 2026

Hi Kelly, I’m really sorry to hear that you feel this way, and I apologize for the frustration this situation has caused. That’s certainly not the experience we want anyone to have. We truly want to make this right for you. I’ll be sending you a follow-up email shortly so we can look into the details together and work toward resolving this as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to help.

Response from BirdfyFeb 15, 2026

Hi Wendie, Thank you for bringing this to our attention. I’m truly sorry to hear about your experience, and I completely understand how disappointing this must be. This is certainly not the experience we want you to have and please accept our sincere apologies for the inconvenience this has caused. We genuinely want to make this right for you. I’ll be sending you a follow-up email shortly so we can take a closer look at what’s happening and work together toward a proper solution. We truly appreciate your patience, and we’re committed to assisting you through this. In the meantime, if you need real-time assistance, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help.

Response from BirdfyFeb 11, 2026

Hi Gino, Thank you for sharing your experience with us. I am truly sorry for the disappointment and frustration you and your daughter have faced with the Birdfy Polygon birdhouse. I completely understand how upsetting it must be when the clips cut off and the app experience does not meet your expectations, especially when you were hoping to capture heartwarming moments. We sincerely apologize for the inconvenience and for any lack of clarity regarding the clip duration. Your feedback is extremely valuable and will help us improve our products and customer experience. Please contact our Customer Support team via Birdfy Chat, email, or phone (available for US customers). Our team will assist you and work with you to provide a suitable resolution. We appreciate your patience and understanding, and we are committed to making this right for you and your daughter.