BirdfyReviews of birdfy.com

Response from BirdfyAug 17, 2026

Hi KjG, We apologize for any confusion regarding the promotion and how the Bird Bath Pro was presented. Our team has already contacted you via email regarding your concern. Please check your inbox and reply to our team so we can review the matter and assist you further. We genuinely want to make this right and appreciate you bringing your concerns to our attention. If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help! Warm regards, Birdfy Team

Response from BirdfyAug 13, 2026

Hi Carol, We sincerely apologize, as this is not the experience we want you to have with our product. We understand your concerns regarding the antenna connection and product durability. We truly hope that your new feeder provides you with a more reliable and satisfactory experience. We also appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve. If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help! Thank you for your understanding. Warm regards, Birdfy Team

Response from BirdfyAug 13, 2026

Hi, Thank you for sharing your experience with us. We understand your concerns regarding the return process and the time it took to reach a resolution. Our support team has already sent you an email regarding your case. Kindly check your inbox, including your spam or junk folder, for our message so we can continue assisting you directly. Thank you for your patience and for giving us the opportunity to assist. Warm regards, Birdfy Team

Response from BirdfyAug 11, 2026

Hi, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team

Response from BirdfyAug 6, 2026

Hi, Thank you for sharing your feedback, and we're sorry to hear about your experience. We understand how disappointing it was that you couldn't include a gift message for your wedding gift. At this time, we don't have a feature that allows gift messages during checkout, and we're unfortunately unable to add one after an order has been placed. We also apologize that your experience with our customer support did not meet your expectations. Your feedback is valuable, and we'll share it with the appropriate team as we continue working to improve our service. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!

Response from BirdfyAug 4, 2026

Hi Nicole, Thank you for sharing your feedback, and we're truly sorry to hear about your experience. This is certainly not the experience we want you to have with our products. Upon checking our system, we can confirm that we've already sent you a return shipping label via email so you can return the Bird Bath Pro. We also confirmed that your refund has already been processed on our end. If you haven't seen our email yet, could you please check your spam or junk folder, as it may have been filtered there. If you have any questions or need any further assistance, please don't hesitate to let us know. We're always happy to help.

Response from BirdfyAug 3, 2026

Hi, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team

Response from BirdfyAug 1, 2026

Hi Bonnie, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team