BirdfyReviews of birdfy.com

4.01,598 reviews
Animal Parks & Zoo
1055 East Colorado Boulevard, 5th Floor Pasadena, Pasadena, California

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Birdfy

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About Birdfy

In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.

Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: birdfy.com
Website: birdfy.com
Category: Animal Parks & Zoo
Location: Pasadena, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Birdfy

Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: birdfy.com
Website: birdfy.com
Category: Animal Parks & Zoo
Location: Pasadena, California
Listed on Five Star Index: 2026

Leanne I.

Sep 10, 2026

Birds became trapped twice in FOUR days…

Birds became trapped twice in FOUR days — one bird died I purchased this Birdfy feeder because I love birds and wanted to be able to safely observe the birds visiting my yard. Unfortunately, I have had an absolutely horrific experience with this feeder. Two separate birds became trapped underneath the seed guard within four days. The first bird became trapped while the feeder was completely full. I did not see it in time, and the bird ultimately died after being trapped for hours. Four days later, another bird became trapped, again while the feeder was still mostly full. Thankfully, I happened to see it and was able to free the bird, but it had been trapped for hours and was being repeatedly attacked by other birds while it was unable to escape. It was extremely distressing to witness. I have photographs documenting both incidents. What makes this even more concerning is that Birdfy subsequently sent customers an email acknowledging that birds can become trapped underneath the seed guard and announced that they are developing a redesigned metal guard with smaller openings to reduce the risk. Birdfy describes these incidents as extremely rare — 0.0075% according to their reported complaint data. I find that statistic difficult to reconcile with my experience of having two birds become trapped in the same feeder within four days, particularly because neither incident occurred when my feeder was low or empty, which Birdfy identifies as a contributing circumstance. In fact, when I contacted Birdfy about what happened, they acknowledged that a bird can become trapped even when the feeder is completely or mostly full. So the current recommendation to “keep the feeder filled” does not actually address the problem I experienced. I understand that Birdfy is working on a redesigned seed guard, but the replacement is not currently available. That leaves customers like me with a feeder that has already resulted in one bird’s death and another bird suffering for hours. I love birds. I bought this feeder because I wanted to enjoy and observe them — not because I ever imagined the feeder itself could put them in danger. I am extremely disappointed that a company specializing in bird feeders has a known design issue that can allow birds to become trapped, and that there is currently no immediate solution for customers who have experienced it. Birdfy: please take this seriously and provide a safe solution for the current feeders, rather than asking customers to wait until the redesigned guard becomes available. I would strongly encourage anyone who owns this feeder to be aware of this potential hazard and regularly check the feeder for trapped birds. I sincerely hope Birdfy fixes this before another bird dies.

Response from BirdfySep 11, 2026

Hi Leanne, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team

Birdfy reviews

Showing 267 reviews with 1 star · Clear filters

Ed
Sep 10, 2026
I only received the extra attachments
I only received the extra attachments. I never got the feeder and camera!!
Response from BirdfySep 11, 2026
Hi Ed, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team
Leanne I.
Sep 10, 2026
Birds became trapped twice in FOUR days…
Birds became trapped twice in FOUR days — one bird died I purchased this Birdfy feeder because I love birds and wanted to be able to safely observe the birds visiting my yard. Unfortunately, I have had an absolutely horrific experience with this feeder. Two separate birds became trapped underneath the seed guard within four days. The first bird became trapped while the feeder was completely full. I did not see it in time, and the bird ultimately died after being trapped for hours. Four days later, another bird became trapped, again while the feeder was still mostly full. Thankfully, I happened to see it and was able to free the bird, but it had been trapped for hours and was being repeatedly attacked by other birds while it was unable to escape. It was extremely distressing to witness. I have photographs documenting both incidents. What makes this even more concerning is that Birdfy subsequently sent customers an email acknowledging that birds can become trapped underneath the seed guard and announced that they are developing a redesigned metal guard with smaller openings to reduce the risk. Birdfy describes these incidents as extremely rare — 0.0075% according to their reported complaint data. I find that statistic difficult to reconcile with my experience of having two birds become trapped in the same feeder within four days, particularly because neither incident occurred when my feeder was low or empty, which Birdfy identifies as a contributing circumstance. In fact, when I contacted Birdfy about what happened, they acknowledged that a bird can become trapped even when the feeder is completely or mostly full. So the current recommendation to “keep the feeder filled” does not actually address the problem I experienced. I understand that Birdfy is working on a redesigned seed guard, but the replacement is not currently available. That leaves customers like me with a feeder that has already resulted in one bird’s death and another bird suffering for hours. I love birds. I bought this feeder because I wanted to enjoy and observe them — not because I ever imagined the feeder itself could put them in danger. I am extremely disappointed that a company specializing in bird feeders has a known design issue that can allow birds to become trapped, and that there is currently no immediate solution for customers who have experienced it. Birdfy: please take this seriously and provide a safe solution for the current feeders, rather than asking customers to wait until the redesigned guard becomes available. I would strongly encourage anyone who owns this feeder to be aware of this potential hazard and regularly check the feeder for trapped birds. I sincerely hope Birdfy fixes this before another bird dies.
Response from BirdfySep 11, 2026
Hi Leanne, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team
MEGAN
Sep 10, 2026
My credit card got compromised after…
My credit card got compromised after purchasing through shop on the website, I had not used my credit card for anything else unusual and it was right after I placed the order.
Response from BirdfySep 11, 2026
Hi Megan, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team
Matthew C.
Sep 9, 2026
WILL NOT CONNECT
First feeder would never connect. Tried everything imaginable with tech support. Sent it back and they sent a new one. The new one still will not connect. I bought it as a birthday gift. Whole experience has been frustrating and embarrassing.
Response from BirdfySep 10, 2026
Hi Matthew, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team
Herbert J.
Sep 6, 2026
Terrible communication
Terrible communication. Trying to return the item and just getting a stream of emails requesting information they already have.
Response from BirdfySep 8, 2026
Hi Herbert, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Your case has now been escalated for a return and refund request. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team
Leach
Sep 2, 2026
I purchased a single camera nesting box…
I purchased a single camera nesting box stoped working so I was sent a replacement. That replacement ran one year I also received which I bought direct. A dual camera humidifier feeder.that feeder worked one day and I received word that was being replaced.
Response from BirdfySep 2, 2026
Hello Leach, Thank you for sharing these details with us. We’re sorry to hear about the issues you’ve experienced with your cameras and feeder. We’d like to better understand the current issue so we can assist you appropriately. Could you please clarify which product is currently experiencing the issue and what is happening with it? Our relevant team has also sent you an email regarding this matter. Kindly check your inbox and reply to their message when you have a moment, so we can gather the necessary details and work toward making this right for you. Thank you for your patience and for giving us the opportunity to assist. Kind regards, Bordfy Team
Jorge S.
Aug 31, 2026
I placed an order for a birdfeeder and…
I placed an order for a birdfeeder and mind you there was no out of stock or anything when I placed my order. I received an email stating that I would receive my product within a week at most. That time has passed and I had to call and figure out what was going on with my order. And the process they advised me it’s out of stock and the issue is I wouldn’t mind but it’s for a birthday gift. I wish they had better communication and really update their website if things are out of stock.
Response from BirdfySep 2, 2026
Hi Jorge, We sincerely apologize for the delay and for the frustration caused by the lack of timely communication regarding your order. We completely understand how disappointing this is, especially since the item was intended as a birthday gift. Our Tier 2 team has already contacted you by email regarding your order and the available resolution. We hope you’ve had a chance to review their message, and we’ll continue doing our best to assist you. We truly appreciate your patience and understanding, and we’re sorry that your experience did not meet the level of service we aim to provide. We hope we can make this right for you. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Warm regards, Birdfy Team
Donald L.
Aug 31, 2026
I only ordered perch
I only ordered perch. You guys added the seed guard. I do not want the seed guard. Please only send and bill for perch
Response from BirdfySep 2, 2026
Hi Donald, We sincerely apologize for the confusion with your order. We understand that you intended to purchase only the perch. Our email support team has already responded to you and will escalate your case to the appropriate team to process the refund for the seed guard. You may keep the seed guard, and there is no need to return it. We hope this helps make things right, and we truly appreciate your patience and understanding. Best regards, Birdfy Support Team

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I only received the extra attachments

Birds became trapped twice in FOUR days…

My credit card got compromised after…

WILL NOT CONNECT

Terrible communication

I purchased a single camera nesting box…

I placed an order for a birdfeeder and…

I only ordered perch

About Birdfy

About these reviews

More in Animal Parks & Zoo

Reef Racket LLC

Modeaquariums

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Birdfy reviews

I only received the extra attachments

Birds became trapped twice in FOUR days…

My credit card got compromised after…

WILL NOT CONNECT

Terrible communication

I purchased a single camera nesting box…

I placed an order for a birdfeeder and…

I only ordered perch