BirdfyReviews of birdfy.com

4.01,598 reviews
Animal Parks & Zoo
1055 East Colorado Boulevard, 5th Floor Pasadena, Pasadena, California

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Birdfy

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About Birdfy

In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.

Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: birdfy.com
Website: birdfy.com
Category: Animal Parks & Zoo
Location: Pasadena, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Birdfy

Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: birdfy.com
Website: birdfy.com
Category: Animal Parks & Zoo
Location: Pasadena, California
Listed on Five Star Index: 2026

Sara N.

Mar 10, 2026

Constant delays in shipping and poor communication

After a positive experience with a nesting box I already had, I ordered a new product from Birdfy (FR). I placed this order on February 22nd. It was supposed to ship within 3-7 business days. Since this didn't happen and I hadn't heard anything, I contacted them myself. I was then told it would ship no later than March 10th (today). I contacted them again today, and now the shipment has been delayed again, supposedly due to "the conflict in Iran." Even though I placed my order well before then. I'm not being kept proactively informed and I'm afraid I won't receive my nesting box until the breeding season is in full swing. I paid almost €300 for this nesting box. For that price, they should provide better service and honor their promises. UPDATE: This morning I received this email. So, promises were repeatedly made regarding shipping that couldn't be kept because the product was out of stock. So, I paid for a product that's out of stock. And the fact that it hasn't shipped yet has nothing to do with the war in Iran. It's very strange to cite such lies as excuse. Received response: “Hello, Please excuse the late reply. Unfortunately, the bird's nest is currently unavailable. New stock is expected to arrive in our warehouse in about a week. Would you prefer to wait for a replacement or receive a refund? If you choose a refund, it will be processed via the original payment method used on the order page. I apologize for the inconvenience. Please let me know your preference. Thank you.”

Response from BirdfyMar 10, 2026

Hi Sara, Thank you for taking the time to share your experience, and we’re truly sorry for the delay and the frustration this situation has caused. We completely understand your concern, especially since you were expecting the nesting box before the breeding season begins. This is not the experience we want for you. We sincerely apologize for the lack of timely updates regarding your order and for the inconvenience caused by the unexpected shipping delays. Please contact our Customer Support team directly through our live chat or by emailing [email protected] so we can look into your order details and provide you with a proper resolution as soon as possible. Our team will be glad to assist you and ensure your concern is addressed. Thank you for your patience and understanding. Warm regards, Birdfy

Birdfy reviews

Showing 267 reviews with 1 star · Clear filters

G-Ma
Mar 24, 2026
Received Birdfy as a 2025 Christmas gift
Received Birdfy as a 2025 Christmas gift from my grandsons. Took this long to find a place in my yard where our cat could not reach the feeder. While setting it up today, I found that it only works with 2.4GHz and we have 5GHz Wi-Fi. Disappointing that this information is not provided on the box so our daughter-in-law could have checked to see if our home Wi-Fi was compatible with this gift. Please update your product so those with 5GHz Wi-Fi can enjoy it, too.
Response from BirdfyMar 24, 2026
Hi G-Ma, Thank you for sharing your experience with us. We’re truly sorry for the disappointment and inconvenience this has caused, especially after finally finding the perfect spot for your Birdfy feeder. This is not the experience we want for you, and we genuinely want to make this right. Please contact our customer support team through Birdfy Chat in the app, email us at [email protected] , or call us at 866-749-0567 (for US customers) so we can assist you further and work toward a resolution. We appreciate your patience and the opportunity to help. Warm regards, Birdfy
Jody Andrew W.
Mar 22, 2026
tricked into doubling my order
tricked into doubling my order. checkout should not include promotions
Response from BirdfyMar 22, 2026
Hi, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is certainly not the experience we want for you. We genuinely want to make this right. We will be sending you a follow-up email shortly so we can work together on a resolution. For immediate assistance, you may also reach our Customer Support team through Birdfy Chat or by phone (for US customers) at 866-749-0567. Thank you for your patience and for giving us the opportunity to assist you. Warm regards, Birdfy
Joe D.
Mar 21, 2026
Never could get it to work
Never could get it to work. Got through to having the camera read the QR code off my phone. Dead end, full stop, dead in the water. Multiple attempts, same result. Yes, I did switch my wifi to 2.5 GHz, though mildly annoying. Fully charged it and took it off the USB cable. Now it's a piece of inert plastic sitting on my fence. Here's a clue: who the heck is still using 2.5 GHz? Also the web site doesn't work on my desktop with Firefox or Chrome. Here's another hint: not everybody is slavishly addicted to a cell phone. Oh, and the solar charger doesn't seem to keep the camera charged, even on sunny days facing south. But I wouldn't know for sure because the camera never worked. I had a career in IT; so I know tech.
Response from BirdfyMar 21, 2026
Hi Joe, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience this has caused. This is certainly not the experience we want for you, and we understand how disappointing it must be when a product doesn’t work as expected. We genuinely want to make this right. Please reach out to us through Birdfy Chat, email, or phone support (available for US customers) so our team can review your case and provide you with a resolution. We truly appreciate your patience and the opportunity to help get this resolved. Warm regards, Birdfy
Frans P.
Mar 19, 2026
If i could rate less then a star I…
If i could rate less then a star I would. 24 hour support help? Well im on 49 hours plus and no help.
Response from BirdfyMar 19, 2026
Hi Frans, Thank you for sharing your experience, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it must be to wait this long without receiving the support you expected. This is not the experience we want for you. Please rest assured that our senior email support team will prioritize your case and assist you as soon as possible to provide the best resolution. We truly appreciate your patience and the opportunity to make this right. Warm regards, Birdfy
Clyde B.
Mar 13, 2026
I ordered this a couple weeks ago it's…
I ordered this a couple weeks ago it's still not here says it's stuck in the post office for a week now in savannah Georgia?? I just want my smart bird bath missed my sides birthday
Response from BirdfyMar 14, 2026
Hi Clyde, We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we truly want to make this right. I’ll be sending you a follow-up email shortly so we can provide a resolution and make sure your order is sorted out as quickly as possible. In the meantime, if you need any real-time assistance, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help! Thank you for your patience and for giving us the opportunity to assist. Warm regards, Birdfy
Drew W.
Mar 13, 2026
story updates are good..
story updates are good... Live streaming (which is the reason I got it) has been a nightmare to say the least. Wifi connection is good and battery was always good. yet EVERYTIME I live stream it automatically stops live streaming after short amount of time. Next year I will be going to a different brand, I think.
Response from BirdfyMar 13, 2026
Hi Drew, We’re very sorry to hear about the difficulties you’ve experienced with live streaming. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy
Sara N.
Mar 10, 2026
Constant delays in shipping and poor communication
After a positive experience with a nesting box I already had, I ordered a new product from Birdfy (FR). I placed this order on February 22nd. It was supposed to ship within 3-7 business days. Since this didn't happen and I hadn't heard anything, I contacted them myself. I was then told it would ship no later than March 10th (today). I contacted them again today, and now the shipment has been delayed again, supposedly due to "the conflict in Iran." Even though I placed my order well before then. I'm not being kept proactively informed and I'm afraid I won't receive my nesting box until the breeding season is in full swing. I paid almost €300 for this nesting box. For that price, they should provide better service and honor their promises. UPDATE: This morning I received this email. So, promises were repeatedly made regarding shipping that couldn't be kept because the product was out of stock. So, I paid for a product that's out of stock. And the fact that it hasn't shipped yet has nothing to do with the war in Iran. It's very strange to cite such lies as excuse. Received response: “Hello, Please excuse the late reply. Unfortunately, the bird's nest is currently unavailable. New stock is expected to arrive in our warehouse in about a week. Would you prefer to wait for a replacement or receive a refund? If you choose a refund, it will be processed via the original payment method used on the order page. I apologize for the inconvenience. Please let me know your preference. Thank you.”
Response from BirdfyMar 10, 2026
Hi Sara, Thank you for taking the time to share your experience, and we’re truly sorry for the delay and the frustration this situation has caused. We completely understand your concern, especially since you were expecting the nesting box before the breeding season begins. This is not the experience we want for you. We sincerely apologize for the lack of timely updates regarding your order and for the inconvenience caused by the unexpected shipping delays. Please contact our Customer Support team directly through our live chat or by emailing [email protected] so we can look into your order details and provide you with a proper resolution as soon as possible. Our team will be glad to assist you and ensure your concern is addressed. Thank you for your patience and understanding. Warm regards, Birdfy
Lauren D.
Mar 6, 2026
Scam Mystery Customer Program
Was invited to do their mystery customer program in exchange for a review. Purchased the product, left a review, sent in proof as requested on February 22nd, and still haven't received the refund. Seems very scammy that they send this out to customers' emails to scam them for reviews.
Response from BirdfyMar 7, 2026
Hi Lauren, Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your refund. This is absolutely not the experience we intended for our Mystery Customer Program participants, and we take your concern very seriously. We will follow up with our refund team to ensure your case is reviewed as a priority and that the process is completed as soon as possible. We truly appreciate your patience while we work on resolving this for you. In the meantime, if you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help. Kind regards, Birdfy

BirdfyReviews of birdfy.com

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Received Birdfy as a 2025 Christmas gift

tricked into doubling my order

Never could get it to work

If i could rate less then a star I…

I ordered this a couple weeks ago it's…

story updates are good..

Constant delays in shipping and poor communication

Scam Mystery Customer Program

About Birdfy

About these reviews

More in Animal Parks & Zoo

Reef Racket LLC

Modeaquariums

Aquarium of the Bay

3 Palms Zoo & Education Center

Birdfy reviews

Received Birdfy as a 2025 Christmas gift

tricked into doubling my order

Never could get it to work

If i could rate less then a star I…

I ordered this a couple weeks ago it's…

story updates are good..

Constant delays in shipping and poor communication

Scam Mystery Customer Program