PB
Fun Product Poorly Built w/ Bad Customer Service
Had to get a second hummingbird product because the first one is a loser. Customer service did not communicate that the camera could not be removed and was locked to the base so a “replacement” label asking for the camera only was stupid. You say you will give me my money back, but, did not do that. The base can only be removed using a screw driver which spills the juice. Fit and finish is obviously horrible.
Response from BirdfyApr 24, 2026
Hi PB, We’re very sorry to hear about this experience — that’s certainly not what we want for you. We understand how frustrating this must have been, especially with the confusion around the camera and base, as well as the inconvenience you encountered during the process. This is not the level of experience we aim to provide, and we truly appreciate you bringing it to our attention. We truly want to make this right. Our senior support team has already reached out to you via email to assist further. Please check your inbox when you have a moment. Thank you for your patience and for giving us the chance to resolve this. If you need immediate assistance, you’re always welcome to contact us through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team