BirdfyReviews of birdfy.com

A long but honest review. I was an investor in the Kickstarter Nest Duo project back in 2023. I've invested in a fair few Kickstarters, and this was probably the worst. Ran over 6 months late, and the claims that before the products were sent out the Nest Duo would be going under rigourous testing so we would receive the perfect product. Given that extra 6 months for the product creation this was definitely not true. The most basic of basic apps,paint all peeled off within two months, no ability to turn the interior light off, no night vision it claimed to have, constant WiFi drops, no ability to reconnect to WiFi without going into the box, solar panel not working, the list really was endless. Anyone who invested via Kickstarter were guinea pigs, there was little to no testing before we received them. Customer service were always quick to respond,level one were polite, but next to useless, they just read the troubleshooting guide back to you, great if you haven't been through the troubleshooting guide yourself, but frustrating if you have. When they stepped you up the the tech team, then problems started to be solved, and usually were. Many people actually asked for refunds for the product as getting them to work was frustrating. I didn't though, I had faith that over time and updates they would get this right........ Eventually. That's the bad side of the review. Roll on 18 months and a box that really does look worse for wear (customers are now told to treat the box with some kind of weather friendly protection, there must be some reason the boxes aren't treated before sending out). A couple of weeks ago the camera system had totally given up, would no longer connect at all, dead so I called Customer service. Again ,level one, polite, professional but again, asking me to go through everything I've been through again. I was then stepped up to the tech team where things started to happen. Credit to them they have sent me out a brand new MKII Birdfy Nest Duo as the old one was still in warranty. What a difference. This is how the Kickstarter should've been sent out. The rigourous testing that was claimed in the original Kickstarter was done by all of the investors. There is now true night vision (when questioned on the original they claimed the fact it had an LED light you could switch on in the middle of the night was night vision). The fact you don't have to open the box to do all of the resetting to get the WiFi back in is a huge upgrade, and how the original was ever allowed to be released having to do this just shows that no thought was put into it. It should've been this from the beginning. We are now told to treat the boxes to withstand the weather which is excellent too. This was the first thing I did. So in short, I was patient with the project when others gave up, and feel the Nest Duo MK II has eventually become a good product,a product that should have been released like this in the first place if rigourous testing and a bit of thought was put into it. Unfortunately this was not the case. Customer service have always been fantastic, extremely quick to reply, as I've said, level one can be frustrating, but I understand some people are not as tech savvy as others, so we have to go through that. The tech team above these were always great, and genuinely listened and made note of the problems. I would definitely recommend the Nest 2 duo today. I definitely wouldn't have done 18 months ago, and I would definitely recommend that if Netvue/Birdfy did another Kickstarter to certainly take a different approach. In the meantime I've also purchased a feeder, which works flawlessly, so I've obviously not been put off but the company. Sorry about the length of the review.....

I just set up my new Birdfy birdbath camera, and overall I’m really happy with it so far! The package arrived one day late, but everything was well packaged and easy to assemble. The only hiccup I ran into was during setup. At first I tried using the old Netvue app, but it couldn’t detect the birdbath. I reached out to customer support and they were super helpful—they explained that I needed to use the new Birdfy app instead. Once I downloaded that, connecting was quick and easy. A couple of things to note for new users: • The instructions don’t say how much water to put in the basin. • The fountain only works in full, direct sunlight. I originally thought charging the camera would also power the fountain, but that’s not the case. It’s only day two, so I haven’t had any feathered visitors yet, but the camera and fountain look great and everything is working smoothly. Excited to see some birds soon!

My Birdfy camera/feeder works well, Easy to set up and working within minutes. It’s great to watch the bird’s antics when waiting to feed. Need to buy more bird food, for the first time they are eating seed as well as black sunflower seeds. A great buy at a special price.

I have 2 original smart feeders and one stand-alone camera. The cameras all work great. The setup can be a little tricky if your router does not want to switch from 5G to 2.4, which is necessary for setup. My router was finicky, so I found an old cellphone without 5G and had no problem with setup. Customer Service has always been very responsive and when a solar cable fried the input to the camera (from rain, perhaps?) they sent me a whole new setup. I took off 1 star because squirrels can destroy the plastic easily on the original model. The newer feeders are metal. The stand alone has had no problems. All are over a year old and the cameras are still fine.

I LOVE THE BEAUTIFUL BAMBOO AND BLACK BIRDFY, MY HUSBAND GOT FOR ME AS A GIFT.

I have the Birdfy Metal Feeder. It's a big oversight by Birdfy to design it so that most shots are almost off-camera. The lens isn't wide-angle enough, and when birds use the outside feed holes, they are nearly out of the camera's frame. To jury-rig it, I closed off the outside feed holes, which forces the birds to move toward the center.

Edit - birdfy reached out to me and refunded my money! Thank you for taking my concern seriously. I’m changing my review!!!!! Do. Not. Order. I placed my order two weeks ago and when I go to the tracking number they gave me - no tracking. I reached out twice through email to customer service and no reply. I called and once I got an actual person, I realized the company is in China. Although ordered three weeks before Christmas, they have no idea if it will arrive but will not refund. Save yourself a headache and order one off Amazon!!! They are at a better price point too. Let my loss be your gain!

The birdfy nest was very easy to set up and install. The build quality seems very durable, and I am excited to get some guests in the spring. It's been up for a couple months and there are already birds checking it out. I wish the app allowed reporting of incorrect ID because it's only correctly identified the visiting bird once. I appreciate the simplicity and quality of this nest and think it's much more appealing than creating your own set up, so if you want a nest that gives you the ability to watch nesting then this is a great option!