BirdfyReviews of birdfy.com

4.01,598 reviews
Animal Parks & Zoo
1055 East Colorado Boulevard, 5th Floor Pasadena, Pasadena, California

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Birdfy

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About Birdfy

In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.

Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: birdfy.com
Website: birdfy.com
Category: Animal Parks & Zoo
Location: Pasadena, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Birdfy reviews

Showing 267 reviews with 1 star · Clear filters

Oliver W.
May 11, 2026
No gift for Mothers day
Not good, Bought the Mother day gift bundle on Monday 5/4/26 to get before Mothers Day and it still hasn't arrived (now Monday 5/11/26).
Response from BirdfyMay 13, 2026
Hi Oliver, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team
Rich B.
May 11, 2026
Fullfillment delays
Fullfillment delays, and website issues preventing payment options to be entered, chat function for customer service is poor, and phone customer service is also poor. At the end of this I did receive the product although the system was never updated to alert me of this.
Response from BirdfyMay 13, 2026
Hi Rich, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team
Stewart Ting C.
May 11, 2026
Design flaw with the Hummingbird feeder…
Design flaw with the Hummingb8rd feeder Duo Any movement from the wind triggers the recording so I get multiple recordings of NOTHING within 30 minutes. The only solution is to buy a separate mount to secure the feeder. Update 12 May. Birdfy's solution was to offer a 15% partial refund ($4.50) on a $30 wall mount, what an insult! This mount needs to be included as an accessory with the original purchase for every feeder!!
Response from BirdfyMay 12, 2026
Hi Stewart, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team
Nastinia
May 10, 2026
It is an invasion of privacy
We are horrified to realize that the feeder has a microphone that records audio that cannot be disabled. And the feeder makes annoying sounds! It is like having a security camera in my yard. I did not choose this. I just want a feeder where my sisters and I can VIEW birds.
Response from BirdfyMay 12, 2026
Hi Nastinia, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our email support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team
Kathryn R.
May 10, 2026
Do not buy from Birdfy if you want to use the cameras
My nest duo never stayed connected to WiFi so I was promised a replacement from Birdfy. It never arrived, despite several follow-ups and requests for a tracking number. So I just reset or reinstalled my bird house every day to see my local blue birds stake claim to their new home. Then, randomly 3 months later Birdfy deactivated my cameras without warning and without reason. Two days later my blue birds started building their nest. Now I have a $300 birdhouse with no cameras and I am missing the whole reason I bought the nest duo in the first place. When I reached out to Birdfy support I was promised that a Tier Two Specialist would reach out to me by email within 24 hrs. That has been over a week ago and still no word. When I looked for help online, I found tons of similar reports of Birdfy randomly deactivating users' cameras rendering their devices useless. I would not buy from this company again, nor would I trust any of their products to work long-term. Update: I was told by customer service that my case has been escalated because of the ‘missing replacement’ they claim to have sent in March and are currently working on tracking that package down. Clearly Birdfy cares more about their missing merchandise than the customer they completely screwed over. Only after I pointed that out, I was told I would hear from their Tier Two Support (again) within 24 hrs about another replacement. This morning, May 11. 2026, I received 4 of the exact same email assuring me a replacement would be sent out and a tracking number would be sent via email. It also said to save any photos and videos on my old birdhouse because I would lose access to them once the new one arrived. I don't have access to my photos and videos because Birdfy has already locked my cameras. That has been my complaint all along. Now that I know Birdfy reads this… Birdfy, please unlock my cameras.
Response from BirdfyMay 12, 2026
Hi Kathryn, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our senior support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team
Dan
May 10, 2026
Hopefully you don't need customer support
My purchase came quickly, but the product was defective. This isn't my first Birdfy product so this is only the second time I've needed their support. If the products work correctly - great. If they do not, good luck. Their support appears to be trying their best so I'm not sure it's their fault, but it's just not great. You don't always receive a response when you send an e-mail so definitely do NOT send e-mail support. When you do receive responses, expect delays or confusion. Their estimated response times are not accurate, so do not rely on that as well. Overall, buyer beware - if you need support, good luck. ** Editing review with additional info: ** Nobody from their senior support team reached out via e-mail. Not that you could tell who's from what team, the support e-mails have no names in them and look to be written by Claude. Their reply about using the Birdfy Chat is ironic because that's what I did and the rep moved the support request to e-mail. So once again, good luck if you need their abysmal support. Also, if you order one of their new products and it's defective... have fun trying to get a replacement when it goes out of stock, I'll be waiting well over a month now.
Response from BirdfyMay 12, 2026
Hi Dan, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our senior support team will reach out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team
George M.
May 9, 2026
Advertised arrive by Mother’s Day and…
Advertised arrive by Mother’s Day and don’t even ship it.
Response from BirdfyMay 10, 2026
Hi George, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team
Madeline S.
May 8, 2026
i have yet to receive my order
i have yet to receive my order , it was suppose to be here wednesday and hasn’t moved from CO since 5/4. even the tracking has updated to say “was expected yesterday”
Response from BirdfyMay 10, 2026
Hi Madeline, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team

BirdfyReviews of birdfy.com

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BirdfyReviews of birdfy.com

Birdfy reviews

No gift for Mothers day

Fullfillment delays

Design flaw with the Hummingbird feeder…

It is an invasion of privacy

Do not buy from Birdfy if you want to use the cameras

Hopefully you don't need customer support

Advertised arrive by Mother’s Day and…

i have yet to receive my order

About Birdfy

About these reviews

More in Animal Parks & Zoo

Reef Racket LLC

Modeaquariums

Aquarium of the Bay

3 Palms Zoo & Education Center

Birdfy reviews

No gift for Mothers day

Fullfillment delays

Design flaw with the Hummingbird feeder…

It is an invasion of privacy

Do not buy from Birdfy if you want to use the cameras

Hopefully you don't need customer support

Advertised arrive by Mother’s Day and…

i have yet to receive my order