BirdfyReviews of birdfy.com

4.01,598 reviews
Animal Parks & Zoo
1055 East Colorado Boulevard, 5th Floor Pasadena, Pasadena, California

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Birdfy

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About Birdfy

In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.

Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: birdfy.com
Website: birdfy.com
Category: Animal Parks & Zoo
Location: Pasadena, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Birdfy reviews

Showing 267 reviews with 1 star · Clear filters

Chris G.
May 15, 2026
There are birds at the feeder all day…but
There are birds at the feeder all day long and the rating is not for the quality of the feeded's build. However, it is for the lack of notifications and recordings. I spoke to customer service a few days ago and they acknowledged my set up was good and that their 'engineers' are working on a fix. There's been no improvement and at this point it feels like a $200 mistake.
Response from BirdfyMay 16, 2026
Hi Chris, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team
Javad
May 13, 2026
No operator to take calls?
No operator to take calls? How do I get my AI recognition that I paid for? Poor customer service and poor communication.
Response from BirdfyMay 15, 2026
Hi Javad, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our email support team will reach out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team
N T.
May 13, 2026
birdfy products.
i have 3 birdy products.. i loved, so i was given the birdbath pro on stand.. birdbath stopped working, but netvue/birdfy stepped up and replaced.. very happy with company and products
Response from BirdfyMay 15, 2026
Hi, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team
Daniel P.
May 13, 2026
Process time and customer service issues
The order took 4 days to process vs the advertisement of 48 hours and was 3 days late vs the expected delivery date, this was a mother's day gift so I had to find and purchase another gift, when I had reached out to customer service they told me to wait even though it wasn't possible to deliver on time, when I inquired about a refund and return I was again ran around , so basically it took me $150 to learn NEVER do business with birdfy and I will ensure to let everyone possible to also not do business with them
Response from BirdfyMay 15, 2026
Hi Daniel, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team
Sarah C.
May 13, 2026
Not great so far
A little bummed. Front camera is broken (brand new was a gift for Mothers Day). My mom called all day trying to get someone on the phone. Customer service never answered. She finally received help from the chat feature and they said they would send a label to return the camera. Still haven’t received. I paid $225 for this for her to be having issues. Really disappointed. :( Hopefully they sent a new camera to get it back running ASAP.
Response from BirdfyMay 14, 2026
Hi Sarah, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our senior support team has already reached out to your mom via email to assist further, so please kindly ask her to check her inbox. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team
MICHAEL B.
May 13, 2026
Promised on mother's day
Promised on mother's day, then Monday.... I don't want anymore and need a full refund
Response from BirdfyMay 14, 2026
Hi Michael, We’re very sorry to hear about your experience — this is certainly not what we want for you. We sincerely apologize for the delay and understand your frustration, especially given the expected delivery timing. We respect your decision, and your request for a full refund has now been escalated to the relevant team for processing. Thank you for your patience and for giving us the opportunity to assist. If you need immediate support, you’re always welcome to reach out via Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team
J.G.
May 12, 2026
Support is lacking
Bought this as a gift for wife. Camera has to be brought back online every few days. Now camera has not taken a picture for over week now. Live view still functioning. Tried all the troubleshooting mentioned. What is most frustrating is that customer phone support does not answer and there are not return calls. support does not return text message either. Will be returning Birdfy Pro 2 to place of purchase for full refund. Wife was so enjoying the product while it worked properly. Birdfy contacted us after review had been submitted and made things right. All is well again in bird viewing World.
Response from BirdfyMay 14, 2026
Hi J.G., Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team
J.W.
May 12, 2026
Mother’s Day FAIL.
Mother’s Day FAIL. I ordered a special Mother’s Day edition of their smart bird feeder, while they were advertising delivery by Mother’s Day. It is now the Tuesday after Mother’s Day, Birdfy has not even tendered my order to USPS, and they offered a 10% refund for my trouble without giving me any idea when they’ll actually deliver my now pathetically late Mother’s Day gift. Now I need to buy an apology gift too. This time I’ll just shop Amazon instead of trying to support the maker directly. My fault for thinking a company offering a Mother’s Day deal would anticipate higher order volume and scale up fulfillment so as not to leave customers feeling hoodwinked.
Response from BirdfyMay 14, 2026
Hi J.W., Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team

BirdfyReviews of birdfy.com

About Birdfy

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BirdfyReviews of birdfy.com

Birdfy reviews

There are birds at the feeder all day…but

No operator to take calls?

birdfy products.

Process time and customer service issues

Not great so far

Promised on mother's day

Support is lacking

Mother’s Day FAIL.

About Birdfy

About these reviews

More in Animal Parks & Zoo

Reef Racket LLC

Modeaquariums

Aquarium of the Bay

3 Palms Zoo & Education Center

Birdfy reviews

There are birds at the feeder all day…but

No operator to take calls?

birdfy products.

Process time and customer service issues

Not great so far

Promised on mother's day

Support is lacking

Mother’s Day FAIL.