BirdfyReviews of birdfy.com

Response from BirdfyJan 13, 2026

Thank you for sharing your experience with us. We’re truly sorry to hear about the damage caused by squirrels — we understand how frustrating that can be. Your feedback about the original plastic design and pricing is very valuable to us, and it’s exactly why we introduced the metal seed tray as an upgrade option. We appreciate you giving Birdfy another chance and are glad the new tray has helped reduce seed spillage. If you still need assistance repairing the side or have questions about further upgrades, please don’t hesitate to contact us at [email protected]. We’re always happy to help.

Response from BirdfyJan 13, 2026

Thank you so much for your thoughtful review! We sincerely apologize for the initial setup difficulties — we know how frustrating that can be. We’re delighted to hear that once everything was connected, you’re now enjoying your Birdfy nesting box and feeder. Your excitement about welcoming new residents truly made our day! If you ever need setup tips, troubleshooting help, or have any questions in the future, feel free to reach out to us at [email protected].

Response from BirdfyJan 13, 2026

Merci beaucoup pour votre message et votre confiance. Nous sommes ravis d’apprendre que, malgré le léger retard dû aux conditions météorologiques, notre service commercial a su vous tenir informée et répondre à vos attentes. Nous sommes très heureux que votre achat vous donne entière satisfaction et qu’il permette à tous les oiseaux de profiter équitablement des graines 🐦 N’hésitez pas à nous contacter à [email protected] si vous avez la moindre question ou besoin d’assistance.

Response from BirdfyJan 13, 2026

Thank you for taking the time to share your honest feedback. We’re truly sorry for the disappointment and frustration you’ve experienced, especially given your unique situation living in bear country. We completely understand your request for individual replacement parts, such as the auger screw or pole only, and we sincerely apologize that this was not available at the time you contacted us. Your feedback has been shared with our product and support teams, as it highlights an important need for customers like you. Please reach out to us again at [email protected] with your order details — we’d like to review your case once more and see if there’s anything further we can do to assist.

Response from BirdfyJan 13, 2026

Thank you for your detailed review and for choosing Birdfy as a Christmas gift. We’re very happy to hear that it brought joy to you and your family — especially your grandchildren. That said, we’re truly sorry about the damage caused by squirrels. We understand how disappointing it is when wildlife interferes with the feeder, particularly the plastic landing platform. Your feedback is extremely important to us and has been shared with our product team to help improve durability and squirrel resistance. If you’d like to explore replacement parts or anti-squirrel solutions, please contact us at [email protected] — we’ll do our best to assist you.

Response from BirdfyJan 13, 2026

Thank you for your review! We’re glad to hear that your order arrived promptly and without any issues. We completely understand waiting until spring to set everything up — that sounds like a great plan 🌸 If you need any assistance when you’re ready to install or have questions along the way, feel free to reach out to us anytime at [email protected]. We look forward to being part of your birdwatching journey!

Response from BirdfyJan 8, 2026

Thank you so much for your detailed feedback and for sharing your experience! We’re thrilled to hear that you love your Birdfy feeder and enjoy the photos and videos of your visitors. We completely understand the challenges with AI identification when squirrels are around, and we appreciate your suggestions—this helps us improve our system. We’re also aware of the issue with the solar panel cord and charging port, and we’ll continue to look for ways to make the setup more convenient and squirrel-proof. We’re excited that you’re planning to try the hummingbird feeder this spring and hope it brings you even more joy! Thank you again for your support and thoughtful review.

Response from BirdfyJan 6, 2026

Thank you for taking the time to share your detailed feedback. We’re glad to hear you’re enjoying the quality of the feeders, nests, and camera clarity. We completely understand your concerns regarding the bird recognition AI. Our system learns and improves over time, especially as users submit corrections, so your feedback is very valuable in helping us make the AI more accurate. We’re continually working to refine its performance and accuracy to ensure a better experience for our subscribers. We truly appreciate your support and patience as we continue improving the service.