Tammi D.
Not what I anticipated
The metal feeder is very nice looking from the front and sides. It was easy to get started and required no assembly...just charge the camera and pair it with the necessary devices. The camera will not produce a clear or colorful image of a bird regardless of the lighting conditions. They all look just a little clearer than silhouettes. Customer service was very nice and tried to help, but after verifying that all the settings on the camera are right, they said that the performance I am getting is what I should expect from a security camera and that it may perform better in some lighting conditions. Also, beware of mounting the bird feeder on a pole because it leaves the connection between the solar panel and the camera exposed. It is vulnerable to damage and it looks incomplete, like a part is missing. Based on my great experience with my 1080p camera smart feeders, I was really excited to get a 4K. Unfortunately, this purchase was an expensive mistake.
Response from BirdfyJun 1, 2026
Hi Tammi, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy