BirdfyReviews of birdfy.com

Response from BirdfyDec 12, 2025

Thank you for your valuable feedback! We truly appreciate you taking the time to share your experience with the Birdfy pole and baffle. We’re glad to hear you like the pole’s height and sturdy quality. Regarding the baffle, it’s designed to deter squirrels when properly positioned and angled, but some persistent climbers may still find a way. We’d be happy to share some setup tips or explore alternative solutions with you. We also understand your point about filling the feeder at height—a telescoping pole is an excellent suggestion, and we’ll definitely forward this to our product development team for future consideration. If you’d like assistance adjusting your baffle or have any other questions, please feel free to contact our support team at [email protected]. We’re here to help you make the most of your Birdfy setup.

Response from BirdfyDec 12, 2025

Thank you for sharing this with us, and we sincerely apologize that the visible packaging spoiled the surprise of your Christmas gift. We will update our shipping process. As a gesture of goodwill, we would be glad to offer you a compensation solution. Please contact us directly at [email protected], and our team will personally assist you. We are truly sorry for the disappointment this caused, and we appreciate you giving us the opportunity to make it right.

Response from BirdfyDec 11, 2025

We sincerely apologize for the setup difficulties, subscription error, and detection delay you've experienced. This is certainly not the smooth process we aim to provide, and we appreciate you bringing these issues to our attention. To resolve this quickly, please contact our support team directly at [email protected] or via Live Chat. We value your patience and the chance to help you get everything working as intended. Our team is ready to assist you personally.

Response from BirdfyDec 11, 2025

We sincerely apologize for the way your gift was shipped—you are absolutely right. Shipping the gift in its original box without outer packaging is completely unacceptable, especially during the holiday season. This is not the experience we want for our customers, and we have immediately updated our shipping process to ensure all gift orders are now shipped in discreet outer packaging. To make this right for you, we would like to offer a compensation solution as a gesture of goodwill. Please contact us directly at [email protected] so we can assist you personally. Again, we are truly sorry for spoiling the surprise. We appreciate your feedback and are committed to improving.

Response from BirdfyDec 8, 2025

Thank you for your feedback, and please accept our sincere apologies for the disappointing packaging. We completely understand how frustrating it must be to have the surprise spoiled due to insufficient outer protection—this is not the experience we want for any gift purchase. We are actively improving our fulfillment process to ensure gift orders are shipped in discreet, protective outer packaging. To make this right, we would like to offer a compensation solution. Please kindly contact our support team at [email protected] or via Live Chat with your order details, and we will be happy to assist you further. Thank you for bringing this to our attention and for your understanding.

Response from BirdfyAug 12, 2025

Hi there, this is Birdfy Support at your service. Apologize for the inconvenience. For us to better assist you, would you please inform us of your camera ID and email address? We will check the support status and follow up on it for you immediately.

Response from BirdfyFeb 19, 2025

We sincerely apologize for the inconvenience caused by customer service issues. For us to better assist you, would you please inform us of your order ID and email address? It would help us address your concerns properly and initiate a refund process promptly. Once again express our sincere apologies.

Response from BirdfyFeb 6, 2025

We sincerely apologize for the inconvenience caused by the delays in delivery and response. We truly understand how frustrating this situation must have been for you, and we deeply regret any trouble this has caused. Please rest assured that we are taking steps to improve our processes and ensure a better experience for you in the future. Thank you for your understanding and patience.