BirdfyReviews of birdfy.com

Response from BirdfyMar 6, 2026

Hi GWA, Thank you for your feedback! We're glad to hear that overall things are going well. We apologize for the inconvenience of the unexpected address change. That's certainly not the experience we want for our customers. We're happy to hear that you've already requested a change to fix this, and we'll make sure it's taken care of. If you need any further assistance or have additional concerns, please don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Regards, Birdfy

Response from BirdfyMar 5, 2026

Hi Marc, Thank you for sharing your experience! We’re glad to hear that you and your wife are enjoying watching the birds up close. We also appreciate you mentioning the seed guard and the challenge with squirrels. They can certainly be very persistent! Your suggestion about including the metal guard is very helpful, and we truly appreciate you taking the time to share it. Thank you for your continued support! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy

Response from BirdfyFeb 19, 2026

Hi Barry, Thank you so much for your feedback! We're thrilled to hear that you found our ordering process quick and easy. We really appreciate you bringing the shipping concerns to our attention. We understand how frustrating slow delivery and delayed tracking updates can be. Your feedback about exploring alternative shipping options is valuable, and we're actively reviewing ways to improve our delivery experience. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦

Response from BirdfyFeb 17, 2026

Hi Stella, Thank you for sharing your experience with us! We’re glad to hear that the delivery was fast and that you’re enjoying the product. We also understand your concern about the feeder being a bit harder to fill, and we appreciate you pointing that out. We’ll be sending you a follow-up email with more information and tips that may help make refilling easier. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦

Response from BirdfyFeb 14, 2026

Hi Phoebe, Thank you so much for sharing such a detailed and thoughtful review! We’re thrilled to hear how much you’re enjoying your Birdfy feeder. We also appreciate your honest notes about the squirrel deterrent and AI bird identification. Your feedback helps us understand how people are using the feeder and where we can continue to improve. It’s great to hear that overall the AI is getting most IDs right, and that you’re finding the feeder reliable and enjoyable compared to others on the market. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦

Response from BirdfyFeb 12, 2026

Hi Philip, Thank you for sharing your experience with the Birdfy app. We’re truly sorry to hear about the difficulties you’ve encountered. We completely understand how frustrating it can be when the app isn’t behaving as expected, and we sincerely apologize for the inconvenience. We want to make this right for you. I will be sending a follow-up email shortly with more guidance to help address these issues. In the meantime, for immediate assistance, please don’t hesitate to reach out to our customer support team. They’ll be happy to walk you through troubleshooting and provide real-time help. We appreciate your patience and understanding, and we’re committed to ensuring your device works smoothly.

Response from BirdfyFeb 11, 2026

Hi Victor, Thank you for reaching out, and I’m very sorry for the inconvenience you’ve experienced with your live feed being down. I completely understand how frustrating this must be. We’d like to let you know that there is currently an ongoing server issue that may limit some of our camera’s functions, including the live feed. Our engineering team is aware of the situation and is actively working to resolve it as quickly as possible. We truly appreciate your patience and understanding while we work to restore full functionality. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!

Response from BirdfyFeb 7, 2026

Thank you so much for your kind words, Ronald! We're thrilled to hear you had a great experience with us. If you ever need assistance, our team is here to help through Birdfy Chat, email, or phone (for US customers). We truly appreciate your support!