Thomas-Cindy K.
My Ruby Hummingbird Feeder
We have 2 Birdfy Feeders, the first one is about 2.5 Years old and is operating well. We recently purchased a Ruby Hummingbird Feeder and set it up in early May. Since then we haven't had one Humming Bird take a drink. We have a regular HB Feeder beside it with Yellow Flowers around the drinking ports and they're drinking all of the time. I think they did the same we would be able to enjoy our investment.
Response from BirdfyJun 15, 2026
Hi Thomas, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team



