BirdeyeReviews of birdeye.com

Our company began using Birdeye's services in September 2022 for their website chat tool and to get more reviews. We encountered several problems with the chat tool, most notably its intrusive behavior on mobile devices. The chat tool began expanding uncontrollably, obscuring the entire website and making it unusable on mobile, as there was no way to close it. Due to these issues, we decided to discontinue our use of their services. Upon notifying them of our intention to cancel, we were informed that we were locked into a year-long contract that automatically renews annually unless canceled at least 30 days prior to the renewal date. This was followed by an unpleasant email from their legal counsel. Fortunately, as residents of North Carolina, we are protected from such predatory business practices under GS 75-41. We urge other North Carolina businesses to familiarize themselves with this statute if they encounter similar situations with this company.

We decided not to renew our subscription with Birdeye Australia and clearly communicated that we wanted our contract to end in February. Despite this, our access was restricted a month early, at the end of January. Fortunately, I had backups of our social posts and reviews—otherwise, they would have been lost. The cancellation process was unnecessarily complicated, with repeated attempts to upsell other products instead of simply handling our request. Overall, it was a disappointing experience. If you're planning not to renew, be sure to save all your data in advance, or you risk losing it.

Terrible company. All they care about is making money off of you. They have shady contracts that lock you in and they require you to bring them a letter on horseback 3 months before your contract renews to cancel it. The price is really high, like I was paying $500 a month for a small company and I found their parent company, Go High Level. Or GHL is $100 a month

Literally THE WORST company I have dealt with in over 30 years as an attorney.  I cannot stress enough how awful my experience was with Birdeye.  Spent months dealing with ineptitude on all levels of their “service”.  There was the inability to set meetings with them, spent over $4,000 with them and they got less than 5 reviews in 12 months of working with them, despite my having thousands of clients, LinkedIn contacts & friends on Facebook.  Then when I tried to terminate the relationship they refused and maintained that I couldn’t because they don’t cancel contracts, even though as an attorney, I know this to be false.  You will be locked into a 12 month contract and you wont be able to get out of the contract no matter the fact that they failed to deliver on their end of the agreement.  BUYER BEWARE.

Unprofessional sales people.

Spammers. They keep sending me emails about errors in a website that has no connection to me.

They have the worst customer service and trying to cancel is nearly impossible. Even when you want to pay every single dime that you owe to end the contract, they want to try to keep you on and never give you any answers. They harass you like crazy when they are trying to upsell but when you want to cancel they never return phone calls. A representative has hung up on me more than once when I tell them I’m not interested in hearing a sales pitch. Our business is literally closing and they still think we should keep them on. And Birdeye is just unnecessary for a business in my opinion. I would never recommend.

We signed up to Birdeye just over 12 months ago with the goal to generate more reviews for our product. We found very quickly that the system wasn't capable of tailoring / filtering customers. We wanted to target customers purchasing our primary product rather than customers purchasing spare parts or minor accessoies. Birdeye's only solution was manually creating customer lists. We made the decision to not continue our subscription and advised them of this well before the 3 month notice period per our contract. The sales/accounts team attempted further follow up but this fell away. We were then automatically charged a further 12 month subscription period so our notice of cancellation had not been processed on their end. It's been three weeks since this has occured and we are finding it very difficult to obtain appropriate assistance to cancel and refund the subscription that should not have been charged. No one to help when they are not chasing a sale / commission.