BirdeyeReviews of birdeye.com

Response from BirdeyeFeb 16, 2026

Thank you for sharing your experience. We’re sorry to hear about the confusion and frustration you’ve described. Account accuracy and review integrity are extremely important to us, and we take concerns like this seriously. Birdeye does not delete or modify reviews without a valid reason tied to platform guidelines or source synchronization. In cases where review data is connected to a suspended Google Business Profile or other third-party source, changes can sometimes occur due to how those platforms handle syncing and access permissions. That said, any account mix-up or communication gap is not the experience we aim to provide. We would appreciate the opportunity to review your account details and investigate what happened. Please contact us directly at [email protected] so we can look into the issue thoroughly and follow up with clarity. We value transparency and want to ensure your account is handled correctly moving forward.

Response from BirdeyeFeb 16, 2026

Hi Kathy, Thank you for sharing your experience. We want to clarify that Birdeye does not operate investment programs, multi-step earning projects, or withdrawal-based payment systems of any kind. What you’ve described does not align with our business model or services. Birdeye is a software platform that helps businesses manage reviews, customer experience, and online presence. We do not request additional payments to “unfreeze” funds or process withdrawals. Based on your description, it’s possible there may be confusion with another organization. If you believe this review may have been posted in error, we kindly encourage you to double-check the company involved. If you would like to connect directly to confirm whether your interaction was with Birdeye, please reach out to us at [email protected] , and we’ll be happy to assist. Thank you for bringing this to our attention.

Response from BirdeyeFeb 12, 2026

Hi Carter, Thank you for taking the time to share your experience. I’m very sorry to hear how frustrating and drawn-out this situation felt. That’s not the experience we aim to deliver at any stage of the customer journey. While our agreements do outline specific contract terms and notice requirements, we understand that when a customer decides the platform isn’t the right fit, the offboarding process should feel clear, responsive, and professional. Delays in communication, confusion around next steps, or a lack of continuity in account support are concerns we take seriously. We would welcome the opportunity to review your account history and interactions to better understand what occurred and ensure the process was handled appropriately. If you’re open to it, please reach out to me at [email protected], so we can identify your account and a senior member of our team can follow up directly. We appreciate your candid feedback. It helps us identify where we need to improve and reinforce a better experience moving forward.

Response from BirdeyeFeb 5, 2026

Hi, Birdeye does not create, post, or alter reviews on behalf of businesses. Reviews displayed through our platform come directly from third-party review sites or are submitted by consumers through approved channels. That said, we absolutely want to help you investigate any reviews you believe may be inaccurate or violate platform guidelines. Please reach out to me at [email protected] or [email protected] to have your free Birdeye profile removed immediately. We appreciate you bringing this to our attention and are committed to helping you manage your online reputation accurately and fairly.

Response from BirdeyeJan 9, 2026

Hi, I’m really sorry for the experience you’ve described. If you tried to cancel after the trial and still saw charges, that’s frustrating and not the experience we want for any customer. We take claims like this seriously and want to review your account history, confirm cancellation status, and resolve any improper billing. If you’re willing, please email me your business name and the email on file so I can locate your record and follow up with a written update. You can reach me at [email protected] . Thank you for raising this—we hear you, and we’ll work to make it right.

Response from BirdeyeDec 22, 2025

Hi Jonathan, I’m sorry for the experience you’ve described. If you requested cancellation before renewal and still felt charged without options, that’s not the experience we want for any customer. We take this seriously and want to review your timeline and your contract terms to make sure this is handled correctly. Please email me your business name and the email on file so I can locate your account and follow up with a written resolution. You can reach me at [email protected] . We appreciate you raising this and will work to make it right.

Response from BirdeyeDec 15, 2025

We’re truly sorry to hear about your experience — this is not the level of service we aim to provide. To assist you immediately, please reach out to me at [email protected] so I can identify your account and personally make sure your concerns are addressed without further delay. We appreciate the opportunity to make this right.

Response from BirdeyeDec 11, 2025

We’re truly sorry to hear about your experience — this is not the level of service we aim to provide. Your time is valuable, and the difficulty you've faced with setup and cancellation is understandably frustrating. To assist you immediately, please reach out to me [email protected] so I can personally make sure this is handled without further delay. We appreciate the opportunity to make this right.