BirdeyeReviews of birdeye.com

Beware of Birdeye’s deceptive renewal policy. I have tried to cancel my service for over a year, but they refuse to accept a simple email termination. Instead, they force you into a high-pressure retention phone call disguised as an "account review" to block your exit. Because of these intentional delays, I was hit with an unexpected auto-renewal and trapped for another full year. For a company that claims to manage "customer experience," their off-boarding process is predatory. If you want to cancel, do not rely on email...save yourself the headache and send a trackable, certified letter well in advance. Proceed with caution.

We have been trying to cancel services with the company for over 6 weeks. We have gone back and forth on the phone and in no way, shape or form have they made the situation easy. Each phone call has always included a series of extreme upselling and the customer service staff seems to be useless. We have explained that we would like to terminate services and we have gotten absolutely no where with this case, a very frustrating experience we are STILL having. 7/9/26 This response from you is completely disingenuous. Vidushi Vyas doesn't call back and we have not received a reply to our last email, 2 weeks ago. Then she will come with an excuse about "system issue" that prevents her from getting her voicemail. This is unacceptable, very unprofessional and simply rude. We want to cancel and our money back, period.

Horrible company who is misrepresenting my clinics on their website and refusing to write me back. Reviews they are posting are not reflective of my Google reviews. They are destroying a small business.

Communication is horrible after your 6 month onboarding is over. You will get emails to upgrade your subscription constantly but no one will actually help you or respond to your emails. After 6 months, it was radio-silence other than Birdeye marketing managers trying to get us to expand our services with them. We emailed 3 times asking about questions on our account with no response from 8/2025-12/2025. We decided to cancel after 1 year and did not agree to renew. I have now sent four emails between January-April 2026 and had 1 phone call back in January 2026 with my supposed account manager. In each point of contact, I have clearly requested non-renewal and Birdeye is still trying to charge our credit card & has not processed the cancellation. I keep getting emails from my "contact" that he has not heard from me and before he processes any cancellation, he wants to sweeten the deal to keep us on by offering contract deals. I am fed up. DO NOT SIGN ON WITH BIRDEYE. You will never get out of a contract or talk to a real person after 6 months in.

Our experience with Birdeye has been extremely disappointing. We signed up based on the promise of a comprehensive marketing and automation platform tailored to our business. In reality, the service delivered was minimal, with very little meaningful implementation of what was discussed during the sales process. Despite paying approximately $440 per month, the platform offered limited value, and ongoing requests for support or development were not properly addressed. The most concerning issue has been their handling of cancellation. We made multiple clear requests to cancel the subscription and not proceed with renewal. Despite this, charges continued to be processed. We were later advised there was no record of our cancellation requests, which does not align with our documented communication. We have now escalated this matter to QCAT. Based on our experience, I strongly recommend keeping away from this business.

We were initially quite excited about Birdeye because of its collaboration with our internal legal software, and the platform itself appears promising. Unfortunately our experience during the sales process was disappointing and felt unprofessional. From around August last year we attempted to obtain information through the website but received no response until early this year. When contact was eventually made, there were repeated mix-ups between myself and my practice manager despite clear communication. My practice manager attended an initial meeting outlining exactly what we were looking for. I then attended a final meeting to approve the proposal, however much of that meeting involved repetitive questions covering matters that had already been discussed. A three-month paid pilot ($1,200) was then offered, which we confirmed we were happy to proceed with. At no point was it indicated that this offer was subject to internal approval or review. After we accepted, the offer was later withdrawn following what was described as an internal decision. From our perspective this felt confusing and gave the impression of buck-passing. Communication throughout also appeared heavily templated, and several emails contained obvious placeholders or missing sections which suggested they may have been generated or sent without careful review and generated through AI or similar. It felt really impersonal. Given that reputation management software relies heavily on reliability and communication, this experience unfortunately did not give us confidence to proceed. Based on our experience, I would encourage partners integrating with Birdeye to carefully consider the service standards they expect from their collaborators.

I had an awful experience with Birdeye and would strongly not recommend this company. From the start, cancelling my subscription turned into an absolute nightmare despite repeated emails and calls requesting cancellation, they ignored me completely, kept charging my card and made no effort to stop billing me even after I clearly asked them to cancel. Their customer support was unresponsive or gave excuses, then disappeared. They ignored emails for months, didn’t reply to follow-ups, and even when they finally responded they didn’t actually fix anything or cancel my account. Several other users report the same pattern of being charged after asking to cancel and struggling to get a response. This company’s practices around subscription, cancellation and refunds feel shady and very frustrating.

Really Birdeye? My friend had negative comments on platform, but I wanted to test it myself. Website said, enter your info to show you personalized prices. I spend several minutes entering all my info. And now say "contact us for prices"!?!? So they tricked me to take my contact information? Promised prices if I give ALL info, and once I did - say well sorry, no reward, we just got your data. Ok, for sure I am not signing. This is NOT how company that offer to look after customers should disrespect people and they information. Terrible.