JR P.
Great platform with many features
Great platform with many features, great reports and knowledgeable tech support. They continue to evolve to meet the needs of business from online reviews to communication with their unified inbox.

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience.AI Coworkers → Do the JobsJay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner.Agents → Do the WorkEach coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard.Enterprise-Ready → Built for ScaleSSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations.With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.
Birdeye (birdeye.com) has 634 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Sales & Marketing · Walnut, California
Excellent

Sales & Marketing · Cardiff By The Sea, California
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Sales & Marketing · Laguna Beach, California
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Sales & Marketing · San Diego, California
Excellent
Showing 443 reviews with 5 stars · Clear filters
JR P.
Great platform with many features, great reports and knowledgeable tech support. They continue to evolve to meet the needs of business from online reviews to communication with their unified inbox.
Jim U.
First, Dr Len Tau , founder and the person who set us up in Birdeye is topnotch- a super Mensch! Smart, kind, helpful, good judgement, great to work with. Birdeye has helped us at Sing Orthodontics enormously! Big kudos to Dr Len and the entire Birdeye team! if a customer ever report a problem to Birdeye or just a question, they are on top of in a flash! You will never wait long for a response, a solid answer and a resolution with Birdeye, In fact, Birdee will check back, ALOT!! to make sure that the problem is solved and you are satisfied. unparallelled customer service! jim usdan, sing orthodontics, Lakeway and Round Rock, Texas.
Response from BirdeyeMay 14, 2026
Thanks for your wonderful review!
Stanley T.
My account is handled by a very capable team who give us careful attention and very competent suggestions.
Response from BirdeyeMay 14, 2026
We appreciate your feedback!
Karen Ann S.
Birdeye has been a great partner in helping us capture reviews from our completed customers. They’ve made it easy for our happy customers to turn their satisfaction into meaningful feedback.
Response from BirdeyeApr 24, 2026
That is wonderful, thanks for sharing, Karen!
Melissa
Birdeye is a versatile, AI-powered platform designed to help businesses with their online reputation management effectively. It is capable in both review management and social media management and therefore it can be used by local businesses, large enterprises, non-profits, and multi-location brands for collecting, analyzing, and responding to customer online reviews across platforms. Birdeye is a great tool to help you with customer review collection across multiple platforms. Responding to reviews is very important since most of your customers expect you to respond to their feedback. Birdeye empowers businesses to effectively manage customer reviews with a package of powerful response tools. It provides AI powered templates to ensure consistent messaging, while automated responses streamline the process for both positive and negative feedback.
Response from BirdeyeApr 24, 2026
Thanks for your amazing feedback and review, Melissa!
L C K.
We are new to the Social Media world and Birdeye is making it easy for us to win at it! The customer service has always been helpful and fast. We have been a customer for about 6 months and will continue.
Response from BirdeyeApr 24, 2026
We are so thrilled Birdeye has made social media management a breeze!
SB
Five-Stars everytime!
Response from BirdeyeApr 24, 2026
Thanks so much!
Dwayne
I am pleased to find birdeye. I was checking on Google to find a government office and one of my reviews from Google appeared. So I attempted to add a new office to the review process and within minutes with a clear and detailed description of the office it was added. The process is simple and easy to use better than any of the other sites by far. In 2012 this business was founded. its a provider of AI powered platforms for management of online customer experience. You can sign in with Google or Facebook.
Response from BirdeyeFeb 26, 2026
Thank you for the 5- star review!