BirdeyeReviews of birdeye.com

Very disappointing experience with Birdeye Data. I purchased a subscription for around €100 and realized in less than 24 hours that the service did not meet my needs. I contacted their support immediately, stopped using the API, explained the situation clearly and politely requested a refund. Despite the purchase being less than 24 hours old, my refund request was refused. I understand that companies have refund policies, but I find this extremely disappointing and inflexible, especially for a new customer who contacted support almost immediately after subscribing. Based on my experience, I strongly recommend that potential customers carefully evaluate the service and refund policy before paying for a Birdeye Data subscription, because you may not be able to get your money back even if you change your mind shortly after purchasing. Unfortunately, this experience has made me lose confidence in the service, and I will not be subscribing again.

Unfortunately, we had a very disappointing experience with Birdeye. We had a meeting with them 3 months ago requesting to cancel our subscription. They have since gone back on their word - both written and verbal. We have had issues where i have requested a follow up from our verbal conversation to be emailed, and never received anything - sometimes this has happened, but not each time. I also have sent several emails where if i did receive a reply, it was at least 4 days later - very unresponsive. Additionally, when on the phone with them and I ask for something, the response is always "Yes i will check and get back with you within 72hrs", I am never able to get an instant answer. Cancellation is impossible, communication is unreliable.

AVOID. We cancelled, yet they continued taking money We cancelled our Birdeye, gave the required notice, and Birdeye confirmed our cancellation date. They also advised us that we would receive three complimentary months. Despite this, they continued taking payments by direct debit across FOUR of our business locations for another three months. This is not a small amount of money. I previously left a review here about the issue. Birdeye publicly replied saying they would look into it. We were also told someone would follow up. They didn't. We followed up repeatedly. Months later, the matter was still unresolved and invoices continued to be issued. We have the emails confirming our cancellation, the cancellation date, the complimentary period they offered, and records of the payments taken afterwards. We are a Brisbane-based business and are now escalating the matter through the appropriate Queensland consumer/fair trading channels and seeking a refund of the fees taken after our confirmed cancellation across all four locations. If you're another Queensland business experiencing similar issues with Birdeye, don't just keep chasing them. Keep your cancellation emails, invoices and payment records and consider lodging the matter with the Queensland Office of Fair Trading. Reading other customer experiences, it appears we may not be alone in having difficulty with cancellation and billing. I wish we had looked more closely at those experiences before signing up. Based on our experience, I would strongly recommend businesses think very carefully before signing up with Birdeye. Particularly where payments are taken by direct debit.

Customer service needs serious training. Before my scheduled meeting time, I started receiving repeated emails and calls, including calls from different phone numbers. I answered one of the calls at 10:00 AM, and Fabian was extremely rude. I told him I was no longer interested in moving forward and that the repeated calls from different numbers were completely inappropriate. He then marked the meeting as canceled and falsely noted that he had been waiting in the Zoom meeting for five minutes, when in reality, the calls and messages had started before the scheduled meeting time. If this is how Birdeye conducts business, I want no part of it. Very unprofessional experience from the start.

Just got a follow up phone call from bird’s eye from something I clicked on online. After a little bit I said thank you but I’m not interested right now …. And the lady hung up on me. No - thanks for your time. No - alright have a nice day goodbye. No - can we follow up later. She hung up the phone. Rude.

Hate this company. They just try and swindle you out of your money. I was told it could be a monthly contract, then after I signed, they said they made a mistake and it was a year contract, but billed monthly. After I went through with the contract, they used to wrong Google Business Profile to set up their listings and review requests. It took 2 months for them to switch it to the correct one. Then, after no communication from them for months, I tried canceling the contract, but they said they needed 90 days notice to cancel. 90 days for what?? Its a tech company that requests reviews, there is no need for a 90 day notice other than to rip you off and take your money. I also NEVER received notice they needed 90 days notice before the 90 days had passed, just another disgusting business practice by this awful company. Customer service is terrible, the product is awful also, there are other reputation-based companies out there that are worth farrrrrr more than this company. You are better off emailing or texting your clients yourself than using these garbage people. Save your money.

We had signed up to this company as a dental practice and said we wanted to trial for one year. We have it a go for the year and informed them over the telephone that will be finishing our time and they continue to take money for the two years and have not refunded this as a technical issue. The service was average the growth was average. I would not recommend this company.

The worst customer service I have ever experienced. Birdeye has made cancelling our account an absolute nightmare. We submitted our original cancellation request in December 2024, yet they continued charging us. We have now submitted another cancellation request through their support portal, and after more than a week, we have received no response whatsoever. Today I spent the entire morning trying to contact their support team by phone. The calls simply don't connect to anyone. There appears to be no practical way to speak with a person or get this issue resolved. It is completely unacceptable for a company to continue billing customers while ignoring cancellation requests and making it virtually impossible to contact support. If your business values transparency and responsive customer service, I strongly recommend looking elsewhere. Signing up is easy. Cancelling appears to be intentionally difficult.