BirdeyeReviews of birdeye.com

I was told cubeonline was going to change everything for me, get me more work make life easier for me and get more calls for a monthly fee of $400+ and it didnt change a thing for me and well, was left with a big bill and no organic calls therough to my business. Then they sent me to collections and are making me pay for the whole contract and still get no service even though i have to pay the whole amount. My advice stay clear of this company full stop.

I used Birdeye for 1 year. Little by little I noticed that features I was paying for were never turned on when my business was live with them. Then the pandemic came and I was closed for 3 months. I was told that because I paid in full for the year, I would not get a refund; only the monthy customers were getting a $600 refund. Not sure why one set of customers and not another were offered this and when tried to speak with them they were rude and dismissive. DO NOT rec esp when there are so many competitors out there.

They're only interested in their customer service until you decide to leave. Bad exit

I am a business owner that Jethro from Cube contacted. After I told him that I wasn't interested in their services he left a 1 star rating on my google business profile. Unprofessional, immature, pathetic. I wouldn't use these guys if they paid me . Time to grow up Jethro.

We purchased a 360 virtual tour for our business in early 2017 and it took several months of chasing Cube Online after payment to get the file uploaded onto Google and Facebook in late April 2017. It was claimed to be a Google issue at the time. Despite the frustrating delay, we were satisfied with the result once published. However, I recently noticed the virtual tour had disappeared from our Google listing (unsure how long it hasn't been there) and contacted Cube who advised it was a Google issue. They directed me to call Google who claimed there was no record of the file being removed and that it was an issue at Cube's end. Cube were surprised, this time chased it up with Google themselves and subsequently advised me that 'a Google car has driven around your area, passed your location and that has taken down all 360 Google virtual tours.' Google can't re index the tour because they have difficulty locating a bug that's causing an error they do not know how to fix yet. It may or may not reappear - no one can confirm, nor tell me how long it's been gone. An easy fix would be just to upload the files again, however, Cube has not kept our customer files of the video shoot which is both an amazing and disappointing revelation at the same time. The same files were uploaded to Facebook by Cube and the tour has disappeared there too - replaced with Google Street View. Technology is complex and moving at such a rapid pace that change is inevitable, but one would think a digital marketing company would be well placed to understand the pitfalls of not having back-ups of customer files to rectify problems when unforeseen IT changes occur. Cube also claimed to be a trusted partner with Google when selling the product which gives you confidence to complete the purchase. Unfortunately, in this experience, each party simply blamed the other, so it's not resolved and goes around in circles. Google shrug their shoulders and Cube Online's final response was simply an apology for the 'inconvenience' which really doesn't cut it because it doesn't address our issue - we don't have a product we paid for. The 1-star rating is for the virtual 360 tour product only and solely reflects on Cube's inability to deliver to expectation. It does not reflect on the customer service rep I dealt with as she followed it up and ultimately is just delivering the Cube PR message. We won't be transacting again with Cube Online.