BirdeyeReviews of birdeye.com

Extremely overpriced. There are many better, cheaper alternatives out there. They know this. Have a look at their contract before you sign up. It's impossible to cancel before the 12 months. Not particularly unusual, but within 9 months, they will automatically roll you into the next year. So they want 90 days' notice if you'd like to get out of this contract. They will not warn or remind you. It's up to you to tell them you want out. This sneaky trapping system ensures they force a lot of customers to continue using their service against their will. I certainly would have canceled months ago, but here I am, still paying month after month even though I don't need it or want it. My advice would be: don't use Birdeye. They're not a good company, and their service is nothing new.

We engaged with Birdeye to try and increase our google reviews. Birdeye just hasnt provided what they promised. Review acquisition is expensive, on our 3rd account manager in 8 weeks. Difficult to actually speak to anyone. Disapointing and expensive for what you get. We had better success just actually doing it ourseves. Awaiting a response to several emails and phone messages.

Birdeye first incorrectly transposed our client data and caused a GDPR breach for us. They then took £240 a month on top of their £300 a month fee because they had added our bank details to another firms account. We had to commence small claims court action to get a full refund and I note they have also had my previous trustpilot review deleted. So here it is again. I have court paperwork and email trails to validate this review if required

After canceling my subscription with Birdeye two months ago. I received a call from the questioning my credit card dispute. Dealing with Birdeye has been a nightmare. They make canceling difficult and their customer service is awful. They don't listen they speak over you. They prioritizing money over providing a quality service. Avoid Birdeye at all costs.

All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their competitors. The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and even address you by the wrong name. We are seeking a refund as this product is not fit for purpose and has not delivered as promised, and have been completely ignored. We will be making official complaints with Australian authorities should things not improve within the week. Quite fascinating that I can write a review about a service that provides a review management service and get a reply from customer service within hours, but when I email individuals who are supposed to be managing my PAID account, I get ignored routinely, my issues do not get responded to, and I'm made to wait days for no result.

I made it through about 80% of a 30 minute Zoom demonstration. 1 guy who was presenting the service was doing his sales pitch methodically and professionally. In fact, he represented the business very well. However, the other guy was obnoxious and did not want to listen to any of my comments or observations. He asked me what our review conversion rate was in relation to customers writing/posting Google reviews. I told him that every person we asked to post a review for us did it. His response was "well, we probably won't be able to help you then" and continued on with the line that no business gets 100% conversion. Anyways, the vibe was pretty unsettling. A waste of time but over it now. Just think it's worthwhile making a note of caution to any future potential customers.

This company does not even rate 1 star. They ignored my support questions regarding the expiration of my contract whilst continuing to debit my account, which I am sure is THEFT. Then they offered some correction but would not provide the new terms of contract going forward. When I questioned their ethics they cancelled my account.

They constantly harass you to not cancel the account and outright refuses to cancel via email. However, that is not how it works in Australia. Still sending me invoices even though I have cancelled their services. Update 4/12/23: whoever this Charlotte Steele person is, told me to email. Emailed a week ago and never received a response. Just typical birdeye BS auto reply. I ended up being illegally billed 3 x $550 even though service was supposedly cancelled and still receiving invoices. Going through fair trading now as well as a chargeback. Had to cancel my business card to stop this disgusting mob from billing me.